Customer Success Leader

1 week ago

North Sydney Council, Australia N-able Full time

About the Role

The Customer Success Manager is a critical member of our team, responsible for building and maintaining strong relationships with our partners. In this role, you will leverage your expertise in customer success, industry knowledge, and relationship-building skills to drive value creation and retention with our partners.

Key Responsibilities

  • Develop and execute strategies to deliver exceptional customer experiences, driving adoption and retention of our solutions.
  • Collaborate closely with internal teams to ensure seamless execution and meet customer needs.
  • Analyze customer data to identify opportunities for growth and implement targeted plans to achieve business objectives.
  • Provide thought leadership and guidance to customers on best practices, product features, and industry trends.
  • Identify and resolve customer issues, ensuring timely and effective resolution.
  • Stay up-to-date on industry developments and competitor activity to inform strategic decision-making.

What We're Looking For

  • A results-driven professional with a passion for customer success and a proven track record of driving growth and retention.
  • Strong interpersonal and communication skills, with the ability to build trust and rapport with customers at all levels.
  • Ability to analyze complex data and develop actionable insights to inform business decisions.
  • Collaborative mindset, with a willingness to work closely with internal teams to achieve shared goals.
  • Experience with CRM systems and data analysis tools, with a strong understanding of sales processes and customer lifecycle management.

Why N-able?

At N-able, we're committed to providing our customers with exceptional service and support. As a Customer Success Manager, you will play a critical role in driving this mission forward, working closely with our customers to understand their needs and develop tailored solutions to meet their goals. If you're a customer-focused professional with a passion for driving growth and retention, we'd love to hear from you

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