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Technical Systems Integration Specialist

1 month ago

Melbourne, Victoria, Australia Bupa Full time

Role Overview

We are seeking a highly skilled Technical Systems Integration Specialist to join our team in Australia. As part of our Technology Team, this role will collaborate closely with business stakeholders to deliver efficient technical support services aimed at advancing Bupa's strategic objectives and ensuring the stability of our systems.

About Us

Bupa is a global healthcare enterprise with a proud history of care and a clear purpose: helping people live longer, healthier and happier lives and make a better working world. We operate across Australia, New Zealand, and Hong Kong with an ambition to grow our market presence in a sustainable manner.

Your Responsibilities

  • You will ensure seamless operation and optimisation of business applications and integrations across systems.
  • Focus on managing, troubleshooting, testing, and supporting applications to enhance user experience, maintain system reliability, protect data privacy and minimise downtime.
  • Capture, document and successfully deliver processes and requirements for strategic change initiatives.
  • Act as/Assist senior analysts with analysis of requirements obtained from business and technical stakeholders and capture analysis results.
  • Act as/Assist senior developers with some application and integration development tasks.
  • Maintain and enhance knowledge base support documentation including integration configurations, workflow rules and business logic to streamline and enhance business processes and improve user experience.
  • Draft and execute test cases (TVT) and prepare test data for UAT as directed by clinical stakeholders.
  • Coordinate planned server/software upgrade with business and technical stakeholders as per Bupa deployment guidelines.
  • Work with business SMEs, perform UAT/PVT and document results as supporting documents.
  • Involve in HC releases/onboarding, hyper-care and participate in Bupa's change management process.
  • Data analysis - Assist in generating data reports and data platform integration.

Requirements

  • Relevant tertiary qualification at degree level.
  • Minimum 2-3 years of experiences in similar System/Application/Integration Analyst (or equivalent) role.
  • Minimum 2 years of experiences in the IT/Healthcare industry.
  • Great analytical, problem-solving and influencing skills.
  • Great customer-facing skills and stakeholder expectation management skills.
  • Excellent communication (written and oral) and interpersonal skills.
  • Experience with SQL, SAS and/or Data Bricks/Warehouse.
  • Proven success in contributing to a team-oriented environment.
  • Proven ability to work creatively and analytically in a problem-solving environment.
  • Experience with CRM, API or core PMS integration concept and practices as desirable.
  • Experience working with delivery and collaboration toolsets, especially work systems e.g., MS Azure, DevOps, Atlassian, etc.
  • Practical experience of operating hybrid delivery methods for technology development, including agile methodologies, waterfall delivery and lean, using various techniques such as use cases, process mapping, user stories, etc.
  • Familiarity with SDLC framework.
  • Evidence of continuous improvement, developing purposeful solutions and practices to improve applications, end-to-end solutions, and team performance.
  • Desire to work in an information systems or healthcare environment.

What You'll Get

  • A competitive salary of around AU$90,000 - AU$110,000 per year, depending on your experience.
  • A range of Bupa benefits and flexible working options.
  • The opportunity to innovate and collaborate with colleagues who are committed to delivering exceptional experiences.
  • Discounts on Bupa health insurance products.
  • A 'People First' wellness program – SMILE, providing access to health coaches, annual skin checks, flu vaccinations, and more.