Technical Solutions Consultant

2 weeks ago


Melbourne, Victoria, Australia Xero Full time

Xero is a leading cloud-based accounting platform that helps small businesses and their advisors grow and thrive. As a Senior Customer Engagement Specialist, you will play a critical role in enhancing the user experience of our customers by designing, building, and delivering tailored solutions to support the use of our platform.

Key responsibilities include:

  • Designing and developing integrated business processes across disparate systems
  • Providing day-to-day administration, troubleshooting, and support for our platform and its users
  • Collaborating with cross-functional teams to design and deliver initiatives aimed at measuring and improving customer engagement
  • Supporting the development of integration solutions between our platform and other systems such as Salesforce CRM

The ideal candidate will have a strong understanding of SaaS-based technologies, previous experience working with agile development methodologies, and knowledge of web and mobile technologies. You will also have a proven ability to develop and optimize integrated business processes across disparate systems and a curious mindset to tackle technical challenges and learn on the go.

We offer a competitive salary of $120,000 - $180,000 per annum, depending on experience, plus a range of benefits including flexible working arrangements, professional development opportunities, and a dynamic work environment.

Xero is an equal opportunities employer and welcomes applications from diverse candidates. If you are passionate about customer engagement and technology, we encourage you to apply for this exciting opportunity.



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