Technical Architect
3 weeks ago
Service Now, a global market leader in innovative AI-enhanced technology, is seeking a dynamic and experienced Technical Solution Architect to join our team.
About the RoleWe are looking for an expert in Salesforce Service Cloud who can leverage their expertise to architect and implement best-in-class Service Now solutions. If you are a seasoned Salesforce Service Cloud Architect looking to pivot into the Service Now ecosystem, this is a unique opportunity to utilize your skills in workflow automation, customer service excellence, and enterprise-level architecture in a new and exciting platform.
Main Responsibilities- Lead the design and development of complex solutions and integrations between Service Now and other enterprise platforms, including CRM, ERP, Telephony, and other IT systems.
- Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, Health Care and Life Sciences for Customer Workflows.
- Design and architect Service Now solutions that align with business needs and industry best practices, with a strong focus on service management, customer service, workflow automation, and user experience.
To be successful in this role, you will need:
- Certifications in Salesforce (e.g., Service Cloud Consultant, Architect) and/or Service Now (e.g., Certified System Administrator, Certified Application Developer).
- Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
- At least 8 years of consultation and/or configuration experience related to implementing complex, highly configurable Salesforce solutions.
- Minimum of 5 years of experience developing enterprise architectures and technical roadmaps with integrations with Customer Facing Portals, Core Case Management Systems, Transactional Based Systems, Document Management Platforms, Data Warehouses, etc.
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.
Please note that we strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please let us know.
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