IT Systems Support Specialist

4 weeks ago


Melbourne, Victoria, Australia Everi Pty Full time
Job Overview:
Everi Pty is seeking an experienced IT Systems Support Specialist to join our team. This role is responsible for providing critical support to our clients' IT systems, ensuring seamless operation and minimizing downtime.

About the Role:
This is a dynamic opportunity for a skilled IT professional to work on-premises and cloud-hosted applications, managing capacity and monitoring system performance. As an Application Support Analyst, you will collaborate with cross-functional teams to troubleshoot and resolve application issues, perform root cause analysis, and implement corrective actions. Your technical expertise and problem-solving skills will be essential in maintaining the highest standards of security in our operations.

Key Responsibilities:
• Collaborate with cross-functional teams to identify and resolve application issues
• Perform root cause analysis and implement corrective actions
• Develop and maintain technical documentation
• Conduct thorough analysis of system performance and recommend enhancements
• Participate in on-call rotation to provide 24/7 support
• Identify opportunities for process improvement and automation

Requirements:
• Working knowledge of Siebel troubleshooting, fault finding, and architecture
• Awareness of integration technologies like MQ, REST, API
• Ability to quickly develop prototypes and proof of concepts
• Must be an Australian Citizen with an active security clearance or eligible for obtaining security clearance

Salary and Benefits:
The estimated salary for this role is $85,000 - $110,000 per annum, commensurate with experience. Additional benefits include 18 weeks paid parental leave, long & short-term career break opportunities, and a structured career development program. We also offer flexible work arrangements, a certified family-inclusive workplace, and equal employment opportunity policies.

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