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Senior Manager – Operations

3 months ago

Sydney, New South Wales, Australia DP WORLD AUSTRALIA LIMITED Full time

About the Role

We are seeking an exceptional Senior Manager – Operations to join our Contract Logistics division in Oceania. As a key member of our team, you will be responsible for overseeing contract management and customer operations, driving business growth, and fostering strong customer relationships.

Key Responsibilities

  • Customer & Stakeholder Relations
    • Build and sustain partnerships with internal teams and customers, ensuring transparency and strong relationships.
    • Promote innovative solutions to enhance operational efficiencies and productivity, collaborating closely with customers and senior management.
    • Oversee effective contract administration, reviewing service scopes, and leading new operational deployments.
    • Proactively identify areas for service improvement, designing and executing initiatives to maximize value delivery.
  • People Management & Leadership
    • Work closely with HR to recruit and select key roles, establishing and monitoring performance targets and goals.
    • Foster a culture of performance management among direct reports, recognizing training and development requirements.
    • Effectively address underperformance, following standard processes and maintaining a proactive focus on succession planning.
  • P&L Financial Management
    • Coordinate with customers and senior management to formulate budgets and track financial progress, ensuring efficient contract supervision.
    • Take a leading role in new operational deployments, minimizing risks and disruption.
    • Proactively identify areas for service improvement, devising initiatives and procedures to sustain growth.

Requirements

  • A bachelor's degree in business administration, supply chain management, logistics, or a related field.
  • Minimum 10 years in Contract Logistics Management, Supply Chain, or a related field, with a proven track record in managing large teams and complex logistics operations.
  • Deep understanding of contract logistics, supply chain management, warehousing, and distribution.
  • Familiarity with the Contract Logistics sector in Oceania and knowledge of local regulations and market dynamics.
  • Demonstrated ability to lead and motivate teams, manage conflicts, and make strategic decisions.
  • Excellent written and verbal communication skills in English, with the ability to liaise with stakeholders.
  • Strong problem-solving abilities and analytical skills to manage operational issues and logistical challenges.
  • Strong project management skills, including planning, execution, and monitoring of operations.

About DP World Australia Limited

DP World is a global trade enabler, committed to making trade flow better. We exist to create opportunities for our customers and communities, pushing trade further and faster towards a seamless supply chain. With a diverse and professional team, we're transforming and integrating our businesses to create stronger, more efficient end-to-end supply chain solutions.