Technical Support Professional

1 week ago

Brisbane, Queensland, Australia beBeeCustomerSupport Full time $55,000 - $75,000
Job Opportunity

About the Role

  • Our organization is seeking a skilled professional to provide expert support on our products and troubleshoot technical challenges via live chat and tickets.

Key Responsibilities

  • Simplify complex technical issues into actionable steps for customers of all expertise levels.
  • Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.
  • Enhance AI-powered systems to deliver smarter, more intuitive support that improves the customer experience.
  • Stay updated on product updates, services, features, and the latest web hosting technologies to assist customers effectively.
  • Proactively identify and implement improvements to your work, team, and department.

Requirements

  • Fluent in English (C1 or native), written and spoken.
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.
  • Exceptional communication skills.
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels, and website troubleshooting).
  • Advanced understanding of web hosting technologies, server management, and performance optimization.
  • Proficiency with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms.
  • Experience contributing to or improving AI-powered systems.

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