Technical Support Professional
4 days ago
We are seeking a skilled Technical Support Professional to join our team. In this role, you will provide critical support for Digital Learning and Research Systems (DLRS) used by students and staff at the University.
About the Position- Support the day-to-day operations of DLRS, ensuring seamless delivery of services.
- Triage, resolve, and support the analysis and closure of incidents, enhancements, and requests in a timely manner.
- Contribute to operational planning and knowledge management activities, driving efficiency and effectiveness.
Digital Business Solutions aims to create value for students and customers through innovative technology solutions.
Key Responsibilities- Capture and document requirements with attention to detail, driving effective outcomes.
- Analytically assess and resolve technical issues, responding to service requests with user-focused advice.
- Navigate multiple complex information systems, leveraging digital literacy skills.
- Maintain high levels of digital literacy, including proficiency in Microsoft Excel.
- Demonstrated strong analytical and problem-solving skills, finding practical solutions to problems.
- Effective verbal and written communication skills, engaging with diverse clients and queries.
- Digital literacy, including navigation of multiple complex information systems.
- Ability to work effectively under pressure, meeting deadlines and delivering results.
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