IT Technical Support Professional

1 week ago

Brisbane, Queensland, Australia beBeeCustomerSupport Full time $90,000 - $110,000

Job Summary

The IT Technical Support Professional is responsible for delivering exceptional customer experiences through technical expertise and problem-solving skills.

Main Responsibilities:

  • Provide high-level customer focus through accurate information delivery to business clients regarding service availability and functionality.
  • Enforce and review Logicalis processes to ensure current documentation and initiate escalation as required.
  • Diagnose issues and provide solutions, utilizing knowledge entries for service restoration where possible.
  • Evaluate and prioritize customer requests, escalating unresolved problems/requests to relevant teams.
  • Manage competing priorities between inbound calls and queue management within the enterprise ticketing system to ensure services are delivered within expected timeframes.

Requirements

To succeed in this role, you will require a strong understanding of ITIL processes and hold ITIL foundation accreditation as a minimum. Additionally, you should possess excellent written and verbal communication skills in English.

You will also need experience in remote desktop compute support, Active Directory, and MS Exchange administration; Citrix administration; multi-function device support, and Microsoft Office Suite support. Familiarity with ServiceNow or other service management tools/ticketing systems is highly desirable.

Benefits

This role offers a supportive team environment, flexible working arrangements, and opportunities for professional growth and development. Our people have moved into various roles within the company, from helpdesk to cloud-engineering, admin to project/program management, and project management to product development.

About Us

We are a global IT Solutions Integrator with 7000+ staff across 65 locations worldwide. We enable organisations to transform their internal capabilities and gain greater business value from their IT investment, making us a best-in-class leader in our field.

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