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Export Team Leader
2 months ago
About Toll Transport Pty Ltd
Toll Transport Pty Ltd is a leading logistics and transportation company that provides a range of services to support the movement of goods and products around the world. With a strong presence in Australia and a global network of partners, we offer a unique combination of expertise, technology, and resources to help our customers succeed in the ever-changing world of international trade.
Export Team Leader Role
As an Export Team Leader at Toll Transport Pty Ltd, you will play a critical role in leading our export operations team and ensuring that our customers receive the highest level of service and support. Your primary responsibility will be to manage the daily activities of the export operations team, including coordinating shipments, managing bookings, and ensuring timely and efficient delivery of goods to our customers.
Key Responsibilities:
- Oversee Ocean & Air Freight Operations: Manage bookings, coordinate shipments, and follow up on documentation to ensure timely and efficient delivery.
- Coordinate Shipments: Work with transport providers, shipping lines, airlines, and destination representatives to keep everything on track.
- Track and Acquit Shipments: Handle both domestic and international movements, ensuring all shipments are accurately tracked and processed.
- Quote Management: Provide quotes for new and existing business opportunities and ensure they are updated in CargoWise.
- Client Service: Review and respond to internal and external service reports, and assist in client implementation plans, including SOPs and stakeholder briefings.
- Problem Solving: Identify potential issues and provide proactive solutions. Handle 'Moments of Truth' and resolve issues to clients' satisfaction.
- Cost Efficiency: Identify opportunities to reduce costs and improve service delivery.
- Leadership: Lead and mentor staff on operational activities, ensuring adherence to safety, policies, and compliance requirements.
Requirements:
- In-depth knowledge of global forwarding operations, import/export market trends, and strong experience with CargoWise.
- Proven ability to handle customer interactions with a strong service ethic.
- Strong numerical and analytical skills with a results-oriented approach.
- Effective team leadership with a focus on performance and process improvement.
Why Work with Toll Transport Pty Ltd?
Toll Transport Pty Ltd is committed to fostering a supportive and innovative work environment that values diversity, inclusion, and employee well-being. As an Export Team Leader, you will have the opportunity to shape our export operations and drive significant impact. We offer competitive salaries, professional development opportunities, and a collaborative culture where your contributions are valued.
Toll Transport Pty Ltd is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.
