Export Team Leader

4 weeks ago


Brisbane, Queensland, Australia Toll Transport Pty Ltd Full time

About Toll Group

Toll Group is a leading logistics and transportation company that moves the businesses that move the world. With a presence in 27 markets and a network spanning 150 countries, we provide end-to-end supply chain solutions to our customers. Our team of 16,000 professionals is dedicated to delivering exceptional service and driving business growth.

Export Team Leader Role

We are seeking an experienced Export Team Leader to join our Global Forwarding Operations team in Eagle Farm, QLD. As a key liaison between our company and customers, you will be responsible for ensuring that our export services meet and exceed customer expectations. You will lead a dedicated team of export operations staff and manage daily activities to keep our export processes running smoothly.

Key Responsibilities:

  • Oversee Ocean & Air Freight Operations: Manage bookings, coordinate shipments, and follow up on documentation to ensure timely and efficient delivery.
  • Coordinate Shipments: Work with transport providers, shipping lines, airlines, and destination representatives to keep everything on track.
  • Track and Acquit Shipments: Handle both domestic and international movements, ensuring all shipments are accurately tracked and processed.
  • Quote Management: Provide quotes for new and existing business opportunities and ensure they are updated in CargoWise.
  • Client Service: Review and respond to internal and external service reports, and assist in client implementation plans, including SOPs and stakeholder briefings.
  • Problem Solving: Identify potential issues and provide proactive solutions. Handle 'Moments of Truth' and resolve issues to clients' satisfaction.
  • Cost Efficiency: Identify opportunities to reduce costs and improve service delivery.
  • Leadership: Lead and mentor staff on operational activities, ensuring adherence to safety, policies, and compliance requirements.

Requirements:

  • In-depth knowledge of global forwarding operations, import/export market trends, and strong experience with CargoWise.
  • Proven ability to handle customer interactions with a strong service ethic.
  • Strong numerical and analytical skills with a results-oriented approach.
  • Effective team leadership with a focus on performance and process improvement.

Why Toll Group?

Toll Group is committed to fostering a supportive and innovative work environment. As our Export Team Leader, you will have the opportunity to shape our export operations and drive significant impact. We offer competitive salaries, professional development opportunities, and a collaborative culture where your contributions are valued.

Toll Group has flexible work arrangements for employees and offers a Work From Home arrangement on certain agreed days. We strive for all employees to have a work-life balance.

What moves you?

At Toll Group, you can help play a vital role in delivering what matters. From food, fuel, medicine, and rescue services, we keep businesses and communities thriving. Every day brings change, and we see that as an opportunity to be curious, ask the right questions, and build meaningful connections. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.



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