Export Operations Manager
3 days ago
About Toll Group
Toll Group is a leading logistics and transportation company that moves businesses and communities forward. With over 130 years of experience, we have a strong presence in 27 markets and a global network spanning 150 countries.
Export Team Leader Role
We are seeking an experienced Export Team Leader to join our team in Eagle Farm, QLD. As a key liaison between our company and valued customers, you will ensure that our export services meet and exceed customer expectations.
Key Responsibilities:
- Oversee ocean and air freight operations, managing bookings, coordinating shipments, and following up on documentation to ensure timely and efficient delivery.
- Coordinate shipments with transport providers, shipping lines, airlines, and destination representatives to keep everything on track.
- Track and acquit shipments, handling both domestic and international movements, and ensuring all shipments are accurately tracked and processed.
- Provide quotes for new and existing business opportunities and ensure they are updated in CargoWise.
- Review and respond to internal and external service reports, and assist in client implementation plans, including SOPs and stakeholder briefings.
- Identify potential issues and provide proactive solutions, handling 'Moments of Truth' and resolving issues to clients' satisfaction.
- Lead and mentor staff on operational activities, ensuring adherence to safety, policies, and compliance requirements.
Requirements:
- In-depth knowledge of global forwarding operations, import/export market trends, and strong experience with CargoWise.
- Proven ability to handle customer interactions with a strong service ethic.
- Strong numerical and analytical skills with a results-oriented approach.
- Effective team leadership with a focus on performance and process improvement.
Why Toll Group?
We offer a supportive and innovative work environment, competitive salaries, professional development opportunities, and a collaborative culture where your contributions are valued. With flexible work arrangements and a focus on work-life balance, we strive to create a positive and inclusive workplace for all employees.
What moves you?
At Toll Group, you can help play a vital role in delivering what matters. From food, fuel, medicine, and rescue services, we keep businesses and communities thriving. Every day brings change, and we see that as an opportunity to be curious, ask the right questions, and build meaningful connections. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress, collaboration, and innovation.
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