Export Operations Manager
2 weeks ago
About Toll Group
Toll Group is a leading provider of logistics and transportation services, with a presence in 27 markets and a network spanning 150 countries. Our 16,000 team members are dedicated to delivering exceptional customer service and solving complex logistics challenges.
Export Team Leader – Eagle Farm QLD
As an Export Team Leader, you will play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. You will lead a dedicated team of export operations staff and manage the daily activities that keep our export processes running smoothly.
The Role
As the Export Team Leader, you will be the key liaison between our company and our valued customers, ensuring that our export services are not just met but exceeded. You will act as the daily interface between TGF and the customer in delivering a seamless and professional service that meets and exceeds the customers' expectations.
Key Responsibilities:
- Oversee Ocean & Air Freight Operations: Manage bookings, coordinate shipments, and follow up on documentation to ensure timely and efficient delivery.
- Coordinate Shipments: Work with transport providers, shipping lines, airlines, and destination representatives to keep everything on track.
- Track and Acquit Shipments: Handle both domestic and international movements, ensuring all shipments are accurately tracked and processed.
- Quote Management: Provide quotes for new and existing business opportunities and ensure they are updated in CargoWise.
- Client Service: Review and respond to internal and external service reports, and assist in client implementation plans, including SOPs and stakeholder briefings.
- Problem Solving: Identify potential issues and provide proactive solutions. Handle 'Moments of Truth' and resolve issues to clients' satisfaction.
- Cost Efficiency: Identify opportunities to reduce costs and improve service delivery.
- Leadership: Lead and mentor staff on operational activities, ensuring adherence to safety, policies, and compliance requirements.
What You'll Need to Succeed
- In-depth knowledge of global forwarding operations, import/export market trends, and strong experience with CargoWise.
- Proven ability to handle customer interactions with a strong service ethic.
- Strong numerical and analytical skills with a results-oriented approach.
- Effective team leadership with a focus on performance and process improvement.
Why Toll Group?
Toll Group is committed to fostering a supportive and innovative work environment. As our Export Team Leader, you will have the opportunity to shape our export operations and drive significant impact. We offer competitive salaries, professional development opportunities, and a collaborative culture where your contributions are valued.
Toll Group has flexible work arrangements for employees and offers a Work From Home arrangement on certain agreed days. We strive for all employees to have a work-life balance.
What Moves You?
At Toll Group, you can help play a vital role in delivering what matters. From food, fuel, medicine, and rescue services, we keep businesses and communities thriving. Every day brings change, and we see that as an opportunity to be curious, ask the right questions, and build meaningful connections. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn, we encourage you to apply anyway. We value a diverse, inclusive, and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly, please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll Group, everyone is welcome, including those of all ages, ethnicities, genders, and abilities.
To find out more about us, visit www.careers.tollgroup.com.
You must be entitled to work in Australia and be prepared to undertake pre-employment checks, including a criminal history check and medical.
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