Export Team Leader
3 weeks ago
About Toll Group
Toll Group is a leading logistics and transportation company that provides a range of services to customers around the world. With a presence in 27 markets and a network spanning 150 countries, we have the expertise and resources to help our customers succeed in an increasingly complex global market.
Export Team Leader Role
We are seeking an experienced Export Team Leader to join our team in Eagle Farm, QLD. As an Export Team Leader, you will be responsible for leading a team of export operations staff and managing the daily activities that keep our export processes running smoothly. You will act as the daily interface between our company and our valued customers, ensuring that our export services are not just met but exceeded.
Key Responsibilities:
- Oversee Ocean & Air Freight Operations: Manage bookings, coordinate shipments, and follow up on documentation to ensure timely and efficient delivery.
- Coordinate Shipments: Work with transport providers, shipping lines, airlines, and destination representatives to keep everything on track.
- Track and Acquit Shipments: Handle both domestic and international movements, ensuring all shipments are accurately tracked and processed.
- Quote Management: Provide quotes for new and existing business opportunities and ensure they are updated in CargoWise.
- Client Service: Review and respond to internal and external service reports, and assist in client implementation plans, including SOPs and stakeholder briefings.
- Problem Solving: Identify potential issues and provide proactive solutions. Handle 'Moments of Truth' and resolve issues to clients' satisfaction.
- Cost Efficiency: Identify opportunities to reduce costs and improve service delivery.
- Leadership: Lead and mentor staff on operational activities, ensuring adherence to safety, policies, and compliance requirements.
Requirements:
- In-depth knowledge of global forwarding operations, import/export market trends, and strong experience with CargoWise.
- Proven ability to handle customer interactions with a strong service ethic.
- Strong numerical and analytical skills with a results-oriented approach.
- Effective team leadership with a focus on performance and process improvement.
Why Toll Group?
Toll Group is committed to fostering a supportive and innovative work environment. As our Export Team Leader, you will have the opportunity to shape our export operations and drive significant impact. We offer competitive salaries, professional development opportunities, and a collaborative culture where your contributions are valued.
Toll Group has flexible work arrangements for employees and offers a Work From Home arrangement on certain agreed days. We strive for all employees to have a work-life balance.
What moves you?
At Toll Group, you can help play a vital role in delivering what matters. From food, fuel, medicine, and rescue services, we keep businesses and communities thriving. Every day brings change, and we see that as an opportunity to be curious, ask the right questions, and build meaningful connections. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn, we encourage you to apply anyway. We value a diverse, inclusive, and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly, please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll Group, everyone is welcome, including those of all ages, ethnicities, genders, and abilities.
To find out more about us, visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks, including a criminal history check and medical.
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