Strategic Account Development Manager

1 week ago

Melbourne, Victoria, Australia beBeeAccount Full time $100,000 - $140,000
Job Overview

The Customer Success Manager plays a pivotal role in maintaining and expanding relationships with critical accounts. This position requires technical expertise, leadership, and program adoption management to drive business value.

Responsibilities:

  • Develop trusted advisor relationships with multiple stakeholders to expand engagement.
  • Establish metrics frameworks to measure business value, coproduce strategic roadmaps, and encourage best practice adoption.
  • Serve as an account advocate within the organization, managing escalations and coordinating with other teams.
  • Use customer health insights to drive proactive action, mitigate risk, and leverage industry knowledge to share business benefits.
  • Collaborate with sales and services to ensure renewals and identify expansion opportunities.
Required Skills and Qualifications

To excel in this role, you should possess:

  • 5+ years of relevant work experience, with 2+ years in client success or account management.
  • Executive-level communication and interpersonal skills, with conflict resolution and honest dialogue capabilities.
  • Strong consulting skills and proven results working as a trusted advisor.
  • Ability to prioritize, multi-task, and perform under pressure.
Benefits

We offer:

  • A rapidly growing yet well-established business environment.
  • Opportunities to work with innovative organizations.
  • Continuous learning and development opportunities.
  • An inclusive, agile, flexible, and fun work environment.
  • Competitive global benefits, including pay, bonus incentives, medical, life, and salary insurances.
  • Employee equity in the company.
Inclusion and Diversity

Pegasystems is committed to fostering a fair and inclusive environment for all. We believe that diverse thinking and collaboration lead to better outcomes for everyone.

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