Strategic Account Manager

2 days ago


Melbourne, Victoria, Australia Miro Full time
About the Team

Australia is the hub for the APAC region at Miro with 70 employees across the region based in Sydney, Melbourne and Singapore. This role is a Strategic (Large Enterprise) Account Executive role partnering with our strategic and key accounts in the Melbourne (Southern) region. The Strategic Accounts Team is at the forefront of Miro's growth strategy, partnering with the world's largest companies to drive innovation and transformation through visual collaboration. We're a high-energy, collaborative team focused on establishing Miro as a strategic platform within our customers' organisations and expanding our enterprise footprint.

About The Role

As a Strategic Account Manager, you will own the end-to-end relationship and strategic growth for a portfolio of Miro's accounts within the southern region. You will act as a trusted advisor, focusing on deeply understanding your customers' business challenges and objectives. Your goal is to drive significant value and innovation through Miro, fostering strong partnerships while identifying and executing on opportunities for both account expansion and new business growth within your assigned territory.

What You'll Do
  • Develop and execute strategic account plans for assigned large enterprise customers, identifying key opportunities for both expansion and new business growth.
  • Build and maintain strong, long-term relationships with multiple stakeholders (including executives) across your accounts, acting as a trusted advisor.
  • Proactively identify and engage new teams, departments, or high-value use cases within existing accounts to expand Miro's footprint and value.
  • Lead complex sales cycles for both expansion and new business opportunities, from qualification and value articulation through to negotiation and close.
  • Partner closely with Customer Success Managers to ensure customer health, drive adoption of key use cases, and identify growth signals.
  • Master Miro's platform and solutions to effectively demonstrate value, inspire new ways of working, and address customer needs.
  • Develop Miro's brand in state government through events and partnering with industry bodies.
  • Drive strong business management through achieving quarterly and annual targets and maintaining an accurate forecast and pipeline.
What You'll Need
  • 8+ years of successful experience in a quota-carrying Account Management or Account Executive role within SaaS, managing and growing large, complex enterprise accounts.
  • Proven track record of consistently exceeding targets through both new business acquisition (within accounts or potentially net-new) and account expansion/growth.
  • Experience managing the full customer lifecycle, including navigating complex renewals and driving expansion opportunities (deals typically in the $50k-$150k+ ACV range).
  • Strong ability to build relationships and communicate value effectively with diverse stakeholders, including C-level/VP executives.
  • Excellent discovery, strategic account planning, and value selling skills.
  • Proficiency in applying a structured sales or account management methodology, e.g., MEDDPICC or Miller Heiman.
  • Collaborative mindset with proven experience working effectively with Customer Success, Sales Engineering, Marketing, and other internal teams.
  • Alignment with Miro's mindsets (Drive, Curiosity, Empathy, Accountability) and a genuine passion for customer success.
What's In It For You
  • Competitive equity package
  • Private health insurance program
  • Salary continuance insurance and life insurance coverage
  • Free lunches on in-hub days with fully stocked snacks and drinks
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Opportunity to work for a globally diverse team
About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Sales and Business Development
  • Industries: Software Development
#J-18808-Ljbffr

  • Melbourne, Victoria, Australia Miro Full time

    About the Team Australia is the hub for the APAC region at Miro with 70 employees across the region based in Sydney, Melbourne and Singapore. This role is a Strategic (Large Enterprise) Account Executive role partnering with our strategic and key accounts in the Melbourne (Southern) region. The Strategic Accounts Team is at the forefront of Miro's growth...


  • Melbourne, Victoria, Australia beBeeStrategic Full time $90,000 - $135,000

    Job Title: Strategic Account ManagerAbout the Role:We are seeking a highly skilled Strategic Account Manager to lead our team in delivering exceptional client experiences. As a key member of our business, you will be responsible for driving growth, building strong relationships, and championing innovation.Key Responsibilities:Lead a multi-site account...


  • Melbourne, Victoria, Australia beBeeGrowth Full time

    Strategic Account ManagerJoin us in this exciting opportunity to lead our account management strategy, drive growth and innovation, and shape the future of client engagement.Job DescriptionWe are seeking a highly experienced strategic account manager to join our team. As a key member of our leadership team, you will be responsible for developing and...


  • Melbourne, Victoria, Australia Miro Group Full time

    Australia is the hub for the APAC region at Miro with 70 employees across the region based in Sydney, Melbourne and Singapore. This role is a Strategic (Large Enterprise) Account Executive role partnering with our strategic and key accounts in the Melbourne (Southern) region. The Strategic Accounts Team is at the forefront of Miro's growth strategy,...


  • Melbourne, Victoria, Australia Miro Group Full time

    Australia is the hub for the APAC region at Miro with 70 employees across the region based in Sydney, Melbourne and Singapore. This role is a Strategic (Large Enterprise) Account Executive role partnering with our strategic and key accounts in the Melbourne (Southern) region. The Strategic Accounts Team is at the forefront of Miro's growth strategy,...


  • Melbourne, Victoria, Australia hireQ Consulting Full time

    Get AI-powered advice on this job and more exclusive features.Enhance your strategic Key Account Management skills with a dynamic and ambitious orientated transport services provider.Deliver growth from a collection of highly valued strategic customersGrow your career within a high performing and people centric environmentLucrative earning potential for high...


  • Melbourne, Victoria, Australia beBeeCustomer Full time $80,000

    Job Description:We are seeking a seasoned Customer Success Manager to join our team. As a Customer Success Manager, you will play a pivotal role in ensuring our most strategic customers realize maximum value from their investments through comprehensive adoption and value engagements.You will be responsible for managing a portfolio of accounts and leading...


  • Melbourne, Victoria, Australia beBeeClientRelationshipManagement Full time

    Job Title: Strategic Accounts Manager"],


  • Melbourne, Victoria, Australia beBeeAccount Full time $125,000 - $130,000

    Job OverviewThe position of a Strategic Account Manager involves managing a portfolio of clients across multiple regions, delivering customized solutions, growing business opportunities, and ensuring customer satisfaction.Main ResponsibilitiesBuil[d] and maintain long-term client relationshipsUnderstand client needs and provide tailored solutionsConduct...


  • Melbourne, Victoria, Australia Tyro Payments Full time

    OverviewSenior Manager, Strategic Accounts (Health) at Tyro Payments – lead and grow relationships with Australia's largest and most complex healthcare organisations. This high-impact role manages a team of Account Managers (4), sets the strategic direction for key accounts, and engages with executives (CEOs, CFOs, COOs) in healthcare enterprises to drive...