Strategic Account Manager

3 days ago

Melbourne, Victoria, Australia beBeeClientService Full time $100,000 - $110,000
Job Description

We are seeking a seasoned client service professional to join our team as a Strategic Account Manager. As a key member of our customer experience team, you will be responsible for delivering exceptional service and driving growth across our major retail accounts.

The ideal candidate will have a proven track record in account management, with a strong understanding of the customer experience industry. You will be accountable for building and maintaining strong relationships with clients, identifying opportunities for growth and developing strategic plans to achieve business objectives.

This is an excellent opportunity for a motivated and results-driven individual to take their career to the next level and make a real impact on our business.

Key Responsibilities
  • Manage the day-to-day relationship with clients, delivering program-specific strategic priorities and communicating and driving them through the business
  • Identify new and emerging opportunities with existing accounts and new clients
  • Develop and communicate analysis of program insights
  • Manage all programs within budget and prepare monthly invoices
  • Conduct analysis of competitor activity
Requirements and Qualifications
  • Proven experience in account management of a national client base or brand
  • Background in delivering a CX program, brand strategy or service solution either directly for a brand or as a third-party supplier
  • Ability to think strategically and identify information relevant to key decision-makers supporting their decisions
  • Practical knowledge of sales function and budget control
  • Experience in managing and influencing major accounts dealing with senior stakeholders
Benefits
  • Flexible hybrid working arrangement
  • Competitive salary package including superannuation
  • Opportunity for professional development and growth
  • Collaborative and dynamic work environment

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