Customer Experience Team Lead

3 weeks ago

Melbourne, Victoria, Australia Woolworths Full time

About BIG W

BIG W is a part of the wider Woolworths Group, which cares deeply about creating a workplace where team members feel valued, respected, and empowered.

We strive to provide equal opportunities regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. We are committed to being an inclusive employer and are proud to be recognized as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion.

In addition to our commitment to diversity and inclusion, we also believe in providing ongoing opportunities for our team members to grow and make a real difference within the company. This includes opportunities for career advancement and professional development.

About the Role

The Customer Experience Team Lead - Availability will play a key role in supporting Store leaders with the supervision of a team executing to a plan or the completion of a specialist task within the store. This includes supervising the execution of stockfill in line with Fill window, which includes RP Apparel & Table Lines, Impulse, Technology, and Party.

Key Responsibilities

  • Supervise a team to execute stockfill in line with Fill window.
  • Support Store leaders with the supervision of a team executing to a plan or the completion of a specialist task within the store.
  • Ensure a great customer experience every day.
  • Create respectful, trusting, and positive relationships with the community served.
  • Ensure a safe place to work and shop.

Requirements

  • A strong track record of leading teams to achieve high standards of customer service.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Demonstrated commitment to delivering excellent customer service.
  • Strong problem-solving and analytical skills.

Benefits

As a valued member of our team, you will have access to a range of benefits, including:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A supportive and inclusive work environment.
  • Opportunities for career advancement and professional growth.

Salary Estimate

The estimated annual salary for this role is AU$80,000 - AU$110,000, depending on experience and qualifications.

  • Customer Experience Liaison

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...

  • Customer Experience Team Lead

    1 month ago

    Melbourne, Victoria, Australia inchcape Full time

    About the RoleWe are seeking a highly skilled Customer Experience Team Lead to join our team at Inchcape. As a key member of our retail team, you will be responsible for managing our Customer Experience Team, ensuring an outstanding sales journey for retail customers.Key ResponsibilitiesLead and mentor the Customer Experience Team, ensuring performance...

  • Customer Experience Team Lead

    3 weeks ago

    Melbourne, Victoria, Australia Xero Full time

    About this role:Xero is seeking a seasoned Customer Experience Team Lead to join our global team. This leadership position will be responsible for leading a group of Customer Experience Specialists and Seniors who are passionate about providing exceptional support to our customers.What you'll do:Lead a high-performing team of Customer Experience Specialists...

  • Customer Experience Team Lead

    4 weeks ago

    Melbourne, Victoria, Australia Yarra City Council Full time

    About This Role:A dynamic leadership position has become available within the Property and Leisure Services team at the City of Yarra. As a Team Lead for Customer Experience, you will be responsible for leading a team of Customer Service Officers and Sales Officers, ensuring the delivery of exceptional customer experiences across Yarra Leisure's centres.Key...

  • Customer Experience Coordinator

    1 week ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Role OverviewWe are seeking an experienced customer service professional to join our team as a Customer Engagement Associate.

  • Customer Experience Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia Yarra City Council Full time

    About the OpportunityWe are seeking a highly motivated and experienced Customer Experience Team Lead to join our dynamic leadership team at Yarra Leisure, part of Yarra City Council's Property and Leisure Services.This is an exceptional opportunity to lead a team of 25+ Member Experience Officers and Membership Services Officers across three main sites:...

  • Senior Product Strategist for Digital Experience

    5 days ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    Company OverviewAt Intrepid Travel, we're a team of passionate individuals dedicated to creating life-changing experiences for our customers. As a certified B Corp, we prioritize sustainability and social responsibility in everything we do.SalaryWe offer a highly competitive salary of $150,000 - $200,000 per annum, depending on experience, as well as a range...

  • Digital Product Strategy Lead

    3 days ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    At Intrepid Experience, we're passionate about delivering world-class travel experiences that inspire and educate. As a General Manager of Digital Product, you'll play a critical role in driving our digital product strategy, ensuring seamless customer experiences across all touchpoints.About the RoleWe're looking for an experienced digital product leader to...

  • Customer Experience Team Lead

    4 weeks ago

    Melbourne, Victoria, Australia Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.We're looking for a Customer Experience Team Lead to join our team in Melbourne. As a key member of our Customer Experience team, you'll be responsible for leading a group of Customer Experience Specialists and Seniors who are...

  • Real Estate Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Commercial-RTA-Customer Experience Full time

    About the RoleWe are seeking a skilled Technical Product Expert to join our Commercial-RTA-Customer Experience team. As a key member of our team, you will provide technical support to our Real Estate agency clients using our Real Time Agent product.As a Technical Product Expert, you will be responsible for delivering high-quality technical support to our...

  • Retail Customer Experience Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia Laminex Australia Full time

    We're seeking an exceptional Retail Customer Experience Team Lead to join our Laminex Australia team.Job DescriptionAs a key member of our retail operations, you'll be responsible for delivering outstanding customer experiences and driving sales growth. Your primary focus will be on leading a talented team of designers to provide exceptional service, meet...

  • Customer Experience Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia Xero Full time

    Xero is a global leader in cloud-based accounting software, empowering small businesses and their advisors to thrive.As a Customer Experience Team Lead at Xero, you will play a key role in delivering exceptional support to our customers. Your team will be responsible for providing 24/7 assistance, ensuring that our users receive the best possible experience...

  • Customer Experience Lead

    1 day ago

    Melbourne, Victoria, Australia Xero Full time

    About the RoleThis is a Customer Experience Lead position with Xero, one of the leading companies in Australia.As a key member of our Customer Experience Team, you will lead a group of Customer Experience Specialists who are passionate about delivering exceptional experiences for both our customers and Xero.Key ResponsibilitiesEffectively coach your teams to...

  • Business Restructuring Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia Lead Group Full time

    About the RoleLead Group is seeking an experienced Business Restructuring Team Lead to join our team in Melbourne. This is a unique opportunity to have a significant impact on the business and make a real difference in the lives of our clients.Job DescriptionThe successful candidate will be responsible for managing complex restructuring processes, overseeing...

  • Customer Experience Lead

    1 week ago

    Melbourne, Victoria, Australia Woolworths Group Full time

    Unlock Your Potential as a Customer Experience LeadWe are seeking an experienced and passionate professional to join our team as a Customer Experience Lead. As a key member of our leadership team, you will be responsible for driving customer satisfaction and loyalty through exceptional service delivery.About the Role:Motivate and lead your team to deliver...

  • Customer Experience Lead

    2 weeks ago

    Melbourne, Victoria, Australia INEOS Full time

    At INEOS, we are seeking a Customer Experience Lead to join our team.About the RoleThis is an exciting opportunity for an experienced customer service professional to take on a leadership role and drive excellence in customer experience. The Customer Experience Lead will be responsible for ensuring that all customer interactions meet the highest standards of...

  • Warehouse Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia Woolworths Full time

    About BIG WAt BIG W, we believe a job is never just a job. We're committed to creating a workplace where our team members feel valued, respected, and empowered.Job SummaryWe are seeking an experienced Warehouse Team Lead to join our Availability Team at Big W Watergardens. As a key member of our leadership team, you will be responsible for supervising the...

  • HR Business Partner

    1 week ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    Job SummaryWe're seeking an HR Business Partner to join our team in Melbourne, Australia. As a key member of our ANZ and Global People Team, you'll play a critical role in shaping and maintaining Intrepid's positive and engaging culture.In this full-time, permanent position, you'll work closely with managers to get the best from their teams, focusing on...

  • Customer Engagement Team Member

    4 days ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    OverviewMetricon Homes is committed to delivering exceptional customer experiences. As the first point of contact for our national business, you will play a critical role in supporting internal stakeholders across all business units and assisting with the customer journey.

  • Customer Experience Team Lead

    1 day ago

    Melbourne, Victoria, Australia Xero Full time

    Xero is a leading cloud-based accounting software that empowers small businesses and their advisors to grow and thrive. As a Customer Experience Team Lead, you will play a critical role in delivering exceptional support to our customers, driving business growth, and fostering a culture of excellence within the organization.About the RoleWe are seeking an...