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Community Focused Care Coordinator
3 weeks ago
We are seeking a highly skilled and compassionate Care Coordination Officer to join our team. In this role, you will be responsible for providing vital administrative and coordination support to Care Partners responsible for care planning and support of older adults and people with disabilities in receipt of services under the Commonwealth Home Support Program (CHSP).
The successful candidate will be responsible for ensuring all internal and external customer enquiries are responded to in a timely and customer-focused manner. You will also prepare and send client correspondence, including client information packs, client care plans, agreements, and service information.
You will assist Care Partners with the coordination and commencement of clients' support services, including liaison with internal home and community care teams. Additionally, you will coordinate changes required to clients' regularly scheduled services, escalate client incidents, feedback, and complaints to allocated Care Partners, and maintain accurate and secure assessment, referral, and care and service planning records.
This is an excellent opportunity to contribute to a community-focused organisation and make a real impact in the lives of our clients. As a Care Coordination Officer, you will play a critical role in facilitating the timely delivery of care services for older adults and people with disabilities.
Responsibilities:- Respond to customer enquiries in a timely and customer-focused manner
- Prepare and send client correspondence
- Coordinate and commence clients' support services
- Maintain accurate and secure assessment, referral, and care and service planning records
