Care Coordinator

Blossom Community Care is a registered NDIS provider. We provide services ranging from Support Coordination, Plan Management, Support Workers, Allied Health Services, and Cleaning and Gardening Services. We aim to create a fully supported lifestyle by providing awareness and care.

Blossom Community Care commits itself to play a vital role in the community. We are one of the pioneers in providing quality healthcare services to patients and elderly people in the comfort of their homes. We started with a small 1 room setup providing caregiving services to patients. Over many years, we have broadly expanded and are providing health, personal care, and many more services to patients and the elderly in Victoria.

**About You**

The **Blossom Community Care** family is growing, and we are seeking a motivated and enthusiastic Support Coordinator to join our dedicated team. You will enjoy working with all age groups, and managing a varied caseload and are passionate about providing holistic services to participants to create meaningful outcomes, helping them live life to their full potential.

**Work Environment**

Blossom Community Care was established to:

- Lead efforts to enhance the community inclusion of people with disabilities, their families and carers., and support the implementation of the National Disability Insurance Scheme
- Provide personalized and quality services to people from diverse cultural backgrounds and their families
- Focus on translating evidence into information to support ongoing improvements in the lives of people with disabilities.
- Provide a nurturing and friendly work environment for the carers which encourages the development

Our programs aim to provide high-quality services to enhance people's lifestyles through a Person-Centred Active Support approach using every available daily opportunity to promote people's:

- Taking part in community activities.
- Connecting with other people.
- Choice in all aspects of decision-making that affects them.
- Self-respect and dignity
- Talents and being able to achieve something.

This is based on the notion that all people with disability can:

- Make informed choices.
- Take part in different activities of their choice irrespective of their abilities.
- Make a difference.
- Make a potential contribution.

**Care Coordinator responsibilities include**:

- Assessing the service needs of clients and linking them to the appropriate resources and providers
- Facilitating programs and services, job training and transportation
- Developing a resource directory of local social service agencies and providers for easy access

**Job brief**
- We are looking for a Care Coordinator to join our team to provide recommendations and suggestions for new services to our clients. We need someone detail-oriented with an eye on customer satisfaction to ensure clients receive the services they need for a speedy recovery.
- A Care Coordinator's responsibilities include working directly with clients to ensure their care. They explain what options are available and keep records about everything offered in the facility.

**Responsibilities**
- Advocate for adequate, timely and cost-effective services
- Respond to any issues that occur during the delivery of services
- Assist clients with living independently in their own homes
- Schedule appointments for clients, answer phones and track clients' service records
- Monitor the services being provided and stay up to date on any services being introduced or discontinued
- Evaluate the quality of all services and identify areas that need improvements

**Requirements and skills**
- Proven work experience as a Care Coordinator or similar role
- Strong work ethic and service skills
- Excellent communication and interpersonal skills
- Stay up to date with services, policies and regulations
- Strong record-keeping and analytical skills
- Excellent organizational skills and attention to detail

**Knowledge & experience**:

- A clear understanding of Goal and Objective setting in relation to identified Participant needs.
- Experience in dealing and communicating with people with disability or NDIS participants.
- Experience in identifying, developing, and evaluating communication matters.

**Attributes**:

- Seeks feedback and assistance to gauge satisfaction where required.
- Willingness to participate in training as determined through Blossom Community Care's Training Plan.
- Commitment to promoting a culture that is people-oriented, ethical & professional.
- Sees tasks through to completion and works within agreed priorities.
- Demonstrate a positive attitude toward the inclusion of people with disabilities in their local communities.
- Efficient problem-solving skills.
- Supports and participates in continuous improvement in a rapidly changing environment.
- Desire to participate in ongoing professional development.
- Able to deal with matters of a confidential and sensitive nature.
- Able to work under pressure.
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