Desktop Motor Claims Assessor

4 days ago


Sunshine Coast, Australia Youi Full time

Job Summary

We are seeking a skilled Desktop Motor Claims Assessor to join our high-performing team at Youi. As a key member of our team, you will play a critical role in assessing third-party motor claims via desktop to determine fair and reasonable costs.

Key Responsibilities

  • Inspect claims files and images to assess damage, determine loss extent, and obtain online quotations to authorize claim settlements within guidelines.
  • Prepare assessments following organizational objectives, business guidelines, and the Code of Practice.
  • Authorize costs and replacements based on the best value quotations and supervise the repair work quality.
  • Handle disputed recoveries and settlements through expert review.
  • Communicate outcomes and recommendations to department staff.
  • Support colleagues to improve efficiencies and positively influence business and customer outcomes.

About You

  • You must have a trade qualification in Panel Beating, Spray Painting, or Light Vehicle Mechanical.
  • You should have experience in the motor trade/industry.
  • You should be adept at using computers and learning new systems or applications.
  • You should have knowledge of conflict resolution processes.
  • You should possess strong time management and multitasking abilities.
  • You should have professional written and verbal communication skills.
  • You should be a team player with the ability to build rapport with stakeholders.
  • You should have strong problem-solving and resolution skills.

What Youi Can Offer

  • Optional 9-day fortnight with every second Friday off.
  • A culture of high performance and autonomy in a supporting and fun team environment.
  • Continuous industry-leading training, development, and career progression opportunities.
  • Award-winning health and well-being programs.
  • Great work environment with team social events.
  • Flexible working arrangements available.
  • 21 days of annual leave plus an extra day for your birthday.


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    {"h1": "Desktop Motor Assessor Role", "p": "At Youi, we're seeking a skilled Desktop Motor Assessor to join our high-performing team. As a key member of our team, you'll have the opportunity to make a significant impact and advance your career in the motor trade industry.", "ul": [{"li": "Assess third-party motor claims via desktop to determine fair and...


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