Team Leader Desktop Home Assessing Vic

3 weeks ago

Sunshine, Australia Auto & General Insurance Full time

**The role**

The Desktop Home Assessing Team Leader plays a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.

Working at the helm of a Sunshine-based team, the Desktop Home Assessing Team Leader is responsible for organising ongoing training and coaching to the team, and ensuring that the Desktop Home Assessors are consistent and effective in their approach to virtual assessments and validation of Scope of Works.

**Position Accountabilities**
- Drives values and culture - Our leaders embed our distinctive High Performance with High Integrity culture with absolute expectations on Accountability and Transparency
- Commercial Acumen - Our leaders create an operational setting that connects people to the delivery of strategy and the management of day to day risks.
- Manage Complexity - Our leaders identify opportunities to continuously improve an operating rhythm that intertwines People, Process and Systems to deliver high fidelity Customer, Employee and Business Experience
- Execution Excellence - Our leaders accelerate delivery and eliminate rework through disciplined execution, agility and clear KPIsDevelops People - Our leaders develop, foster and embed new and successful capabilities to create sustainable growth

**Coaching and Continuous Improvement**
- Continuous coaching of team members in the areas of:

- Scoping accuracy
- Cost validation
- Compliance
- Project coordination and management
- Usage of virtual assessing software
- Virtual assessment techniques;
- Provide constructive feedback for continuous improvement & increased capability;Operate within and seek to continuously improve the Home Claims Operating Model through interpretation of operational reporting and supplied analytical information to support team daily, weekly and monthly priorities.

**People Leadership**
- Lead, monitor and inspire the team to execute a high standard of service and process adherence;
- Manage team members in accordance with company policies and employment laws, and ensure relevant HR procedures are applied (including Safety, Wellness and Health, Workplace Behaviour and Performance Improvement frameworks);
- Demonstrate and advocate a commitment to the company values;
- Provide guidance and support to team members, with the goal of enhancing skills, overcoming challenges and achieving career goals;
- Handle escalated claims, complaints and other matters of complexity;Regularly evaluate performance, setting clear expectations, and working collaboratively with team members to identify and set achievable targets.

**Cost Control**
- Implement cost control strategies to deliver cost outcomes to plan;
- Refinement of existing cost control strategies in line with business objectives;Identify areas of improvement throughout the Home Claims Value Chain.

**Relationship Management**
- Build and maintain relationships with a variety of internal and external stakeholders;Provide constructive feedback to internal and external stakeholders;

**Performance and Progress Reporting**
- Provide on the ground insight to contribute to the development and implementation of strategic and operational activities that will continually improve Claims performance;
- Provide detailed input into on-ongoing process and system development;
- Provide input into staffing requirements and recruitment;
Track, monitor and report on Key Performance Indicators (KPIs), ensuring productivity and quality metrics are in line with internal expectations;

**What experience you’ll bring**
- Experience managing a team of professionals and operating effectively as part of a team with accountability for business results;
- Proven ability to lead, performance manage, coach and mentor a team;
- Strong change-agility;
- Previous estimating experience preferred;
- Exceptional time management and organisational skills;
- Strong verbal communication skills, effective with both customers & industry professional when negotiating best business outcomes;
- Strong, accurate written communication skills, including but not limited to report writing
- Minimum 2 years’ experience in Home Assessing, or Building Industry;
- Demonstrated experience in building effective business relationships with multiple stakeholders;
- Insurance experience preferred, but not essential;Operational reporting literacy

**The benefits of working at A&G**
- **Be rewarded**:

- we recognise high performance and reward our people for their hard work through bonuses and other perks.
- **Work flexibility - **with options to work from home two days per week.
- **Options for leave**:

- life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- **Grow with us**:

- we’ve got learning and pr

  • Team Leader Desktop Home Assessing VIC

    7 days ago

    Sunshine, Australia Auto & General Full time

    Job SummaryThe Desktop Home Assessing Team Leader plays a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.Working at the helm of a team, the Desktop Home Assessing Team...

  • Team Leader Desktop Home Assessing

    3 months ago

    Sunshine, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** The...

  • Desktop Home Assessor Vic

    3 weeks ago

    Sunshine, Australia Auto & General Insurance Full time

    **The role** Reporting to the Home Assessing Team Leader, the Desktop Assessor is responsible for the end-to-end management of allocated claims. You will establish the cause of damage as well as determining the scope and cost of repair to insured properties, whilst maintaining excellent customer service. - Conduct desktop assessments of insured properties...

  • Claims Team Leader

    7 days ago

    Sunshine, Australia Fuse Recruitment Full time

    About the RoleFuse Recruitment is seeking an experienced Claims Team Leader to join our client's Claims team in Melbourne. As a Claims Team Leader, you will play a pivotal role in guiding and overseeing the Desktop Home Assessing Team, responsible for virtual assessments of impacted properties, cost validation, and end-to-end management of claims assigned to...

  • Desktop Home Assessor VIC

    10 hours ago

    Sunshine, Australia Auto & General Full time

    {"title": "Home Claims Specialist", "content": "About the RoleWe are seeking a highly skilled Home Claims Specialist to join our team at Auto & General. As a key member of our Home Assessing Team, you will be responsible for managing allocated claims from start to finish, ensuring timely and cost-effective resolutions for our customers.Key...

  • Desktop Home Assessor VIC: Property Damage Expert

    5 days ago

    Sunshine, Australia Auto & General Full time

    About the RoleThe Desktop Assessor is a key member of our Home Assessing Team, responsible for the end-to-end management of allocated claims. As a Desktop Assessor, you will establish the cause of damage, determine the scope and cost of repair to insured properties, and maintain excellent customer service.Key ResponsibilitiesConduct Desktop Assessments:...

  • Desktop Assessor

    3 months ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    **About the Role** As a Desktop Assessor, you will manage home and building claims, using your technical skills and understanding of the claims process to determine the best outcome for our customers. You will build and maintain strong relationships with our customers and repairer network, whilst providing a high level of customer service representing the...

  • Desktop Home Assessor

    7 days ago

    Sunshine, Australia Fuse Recruitment Full time

    About the RoleFuse Recruitment is seeking a skilled Desktop Home Assessor to join our client's Claims team in Melbourne. As a key member of the team, you will be responsible for managing allocated claims from start to finish, ensuring excellent customer service and maintaining a high level of accuracy.Key ResponsibilitiesConduct thorough desktop assessments...

  • Assessing Support Team Leader

    3 weeks ago

    Sunshine, Australia Auto & General Full time

    About the role To enhance the customer journey by leading the team to provide service excellence. To implement and drive best practice, team performance and quality delivery for all assessing and customer touch-points Responsible for ensuring operational performance is optimal and comprehensively controlled at all times within A&G’s assessment centres. To...

  • Home Assessing

    3 months ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    **Home Assessing & Technical Development Manager** **About the role** We’re hiring a Home Assessing & Technical Development Manager to join our dynamic team at Youi. This position entails supervising the operational activities of assessing teams throughout QLD and NSW, including the desktop assessing team. Moreover, it involves taking charge of the...

  • Desktop Home Assessor

    3 months ago

    Sunshine, Australia Auto & General Insurance Full time

    Assessing damage/loss to insured home and/or contents and supervising and coordinating repair work to ensure restoration with mínimal inconvenience to the policy holder and at a fair and reasonable cost to the insurer.

  • Desktop Motor Claims Assessor

    11 hours ago

    Sunshine Coast, Australia Youi Full time

    {"h1": "Desktop Motor Assessor Role", "p": "At Youi, we're seeking a skilled Desktop Motor Assessor to join our high-performing team. As a key member of our team, you'll have the opportunity to make a significant impact and advance your career in the motor trade industry.", "ul": [{"li": "Assess third-party motor claims via desktop to determine fair and...

  • Team Leader Family Preservation

    3 months ago

    Sunshine, Australia Baptcare Full time

    Family Preservation Team Leader Full-time - 5 months Contract SCHADS Award 7 Sunshine, VIC **About the Organisation**: At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of...

  • Desktop Deploy Technician Qld Sc

    3 months ago

    Sunshine Coast, Australia Strata Results Recruitment Full time

    Long Term Contract - Work close to home - Location Sunshine Coast 6-12 month contract working with a Global IT services company as part of a national rollout project Bullet Points - Long Term 6-12 month contract - Work close to home - Location Sunshine Coast Full Job Description We currently have multiple positions for Desktop Deployment Technicians,...

  • Desktop Motor Claims Assessor

    7 days ago

    Sunshine Coast, Australia Youi Full time

    Job SummaryWe are seeking a skilled Desktop Motor Claims Assessor to join our high-performing team at Youi. As a key member of our team, you will play a critical role in assessing third-party motor claims via desktop to determine fair and reasonable costs.Key ResponsibilitiesInspect claims files and images to assess damage, determine loss extent, and obtain...

  • Desktop Motor Claims Assessor

    4 days ago

    Sunshine Coast, Australia Youi Full time

    Job SummaryWe are seeking a skilled Desktop Motor Claims Assessor to join our high-performing team at Youi. As a key member of our team, you will play a critical role in assessing third-party motor claims via desktop to determine fair and reasonable costs.Key ResponsibilitiesInspect claims files and images to assess damage, determine loss extent, and obtain...

  • Practitioner Kinship Team Vic

    4 months ago

    Sunshine West, Australia Baptcare Full time

    Practitioner Kinship Team Full-time - Maximum term contract until 30/6/25 Sunshine, VIC About Us At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and...

  • Home Assessor

    7 days ago

    Sunshine, Australia Fuse Recruitment Full time

    About the RoleFuse Recruitment is seeking a skilled Home Assessor to join our team in the Claims department. As a Home Assessor, you will play a critical role in assessing and reporting on damages, discussing and agreeing upon best repair methods with our panel of home repairers and internal claims team, while ensuring exceptional customer service levels.Key...

  • Initial Assessment and Planning Worker

    3 months ago

    Sunshine, Australia The Salvation Army Full time

    Number of Positions Available: 1 - Start your career with The Salvation Army today! - We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. - ABOUT US - The Salvation Army is one of Australia’s...

  • Motor Claims Assessment Specialist

    7 days ago

    Sunshine Coast, Australia Youi Full time

    Position Overview:As a Desktop Motor Assessor, you will play a crucial role in evaluating third-party motor claims through desktop assessments, ensuring fair and just cost determinations.Key Responsibilities:Review claims documentation and images to evaluate damage, assess loss severity, and obtain online quotes for claim settlements in accordance with...