Home Claims Officer

7 days ago


Sunshine Coast, Australia Youi Full time
About the Role

We are seeking a highly skilled and experienced Claims Officer to join our dynamic team at Youi. As a Claims Officer, you will play a critical role in delivering exceptional customer service and ensuring that our clients receive a positive and memorable claims experience.

Key Responsibilities
  • Manage a portfolio of claims from start to finish, ensuring timely and efficient resolution.
  • Act as a primary point of contact for customers, service providers, and assessors, providing clear and concise communication and updates.
  • Utilize exceptional problem-solving skills to resolve complex claims issues and achieve outcomes that meet the needs of both our clients and Youi.
  • Collaborate with internal stakeholders to ensure seamless claims processing and resolution.
Requirements
  • Exceptional verbal and written communication skills, with the ability to effectively present and articulate information.
  • Experience in administration, with high attention to detail and strong organizational skills.
  • Strong problem-solving skills and sound decision-making capabilities.
  • Familiarity with case or portfolio management is a plus.
What We Offer
  • A Monday-to-Friday role with a great work-life balance.
  • 22 days of annual leave, plus volunteer leave and annual salary reviews.
  • Career progression opportunities, with a focus on promoting from within.
  • Paid induction training and ongoing career development.
  • A range of employee benefits, including onsite amenities and wellness programs.

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