Current jobs related to Team Leader Desktop Home Assessing VIC - Sunshine - Auto & General

  • Team Leader Desktop Home Assessing Vic

    2 months ago

    Sunshine, Australia Auto & General Insurance Full time

    **The role** The Desktop Home Assessing Team Leader plays a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them. Working at the helm of a Sunshine-based team, the Desktop...

  • Senior Desktop Home Assessment Team Leader

    4 days ago

    Sunshine, Australia Fuse Recruitment Full time

    {"Job Title" : "Senior Desktop Home Assessment Team Leader", "Overview" : "At Fuse Recruitment, we are seeking an experienced Senior Desktop Home Assessment Team Leader to join our insurance client\'s claims team. This is an exciting opportunity to lead a team of Desktop Home Assessors and play a pivotal role in guiding and overseeing their work.", "About...

  • Team Leader Desktop Home Assessing

    5 months ago

    Sunshine, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** The...

  • Desktop Home Assessor Vic

    2 months ago

    Sunshine, Australia Auto & General Insurance Full time

    **The role** Reporting to the Home Assessing Team Leader, the Desktop Assessor is responsible for the end-to-end management of allocated claims. You will establish the cause of damage as well as determining the scope and cost of repair to insured properties, whilst maintaining excellent customer service. - Conduct desktop assessments of insured properties...

  • Desktop Home Assessor VIC

    3 weeks ago

    Sunshine, Australia Auto & General Full time

    About the RoleWe are seeking a skilled Desktop Home Assessor to join our team at Auto & General. As a key member of our Home Assessing Team, you will be responsible for managing allocated claims from start to finish.Key ResponsibilitiesConduct thorough desktop assessments of insured properties using virtual assessing and causation reports.Produce detailed...

  • Desktop Home Assessor VIC

    4 weeks ago

    Sunshine, Australia Auto & General Full time

    About the RoleWe are seeking a skilled Desktop Home Assessor to join our team at Auto & General. As a key member of our Home Assessing Team, you will be responsible for managing allocated claims from start to finish.Key ResponsibilitiesConduct thorough desktop assessments of insured properties using virtual assessing and causation reports.Produce detailed...

  • Desktop Home Assessor VIC

    4 weeks ago

    Sunshine, Australia Auto & General Full time

    About the RoleWe are seeking a skilled Desktop Home Assessor to join our team at Auto & General. As a key member of our Home Assessing Team, you will be responsible for managing allocated claims from start to finish.Key ResponsibilitiesConduct thorough desktop assessments of insured properties using virtual assessing and causation reports.Produce detailed...

  • Desktop Home Assessor

    3 weeks ago

    Sunshine, Australia Fuse Recruitment Full time

    Job Title: Desktop Home AssessorFuse Recruitment is seeking a skilled Desktop Home Assessor to join our client's Claims team in Melbourne.Job Summary:The successful candidate will be responsible for conducting desktop assessments of insured properties, determining the cause of damage, and providing expert reports to ensure the most cost-effective and timely...

  • Desktop Home Assessor

    4 weeks ago

    Sunshine, Australia Fuse Recruitment Full time

    About the RoleFuse Recruitment is seeking a skilled Desktop Home Assessor to join their Claims team in Melbourne. As a key member of the team, you will be responsible for managing allocated claims from start to finish, ensuring excellent customer service and maintaining a high level of expertise in property damage assessment.Key ResponsibilitiesConduct...

  • Desktop Home Assessor

    1 month ago

    Sunshine, Australia Fuse Recruitment Full time

    About the RoleFuse Recruitment is seeking a skilled Desktop Home Assessor to join their team in the inner western suburbs of Melbourne. As a key member of the Claims team, you will be responsible for the end-to-end management of allocated claims, establishing the cause of damage and determining the scope and cost of repair to insured properties.Key...

  • Team Leader

    2 weeks ago

    Sunshine, Australia Fuse Recruitment Full time

    Job Title: Team LeaderWe are seeking a highly skilled Team Leader to join our Claims team in Melbourne. As a Team Leader, you will be responsible for guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, and end-to-end management of claims assigned to them.Key...

  • Team Leader

    3 weeks ago

    Sunshine, Australia Fuse Recruitment Full time

    About the RoleFuse Recruitment is seeking a highly skilled and experienced Team Leader to join our client's Claims team. As a Team Leader, you will play a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, and end-to-end management of claims assigned to...

  • Team Leader

    1 month ago

    Sunshine, Australia Fuse Recruitment Full time

    About the RoleWe are seeking an experienced Team Leader to join our Claims team at Fuse Recruitment. As a Team Leader, you will be responsible for guiding and overseeing a team of Desktop Home Assessors, who are responsible for virtual assessments of impacted properties, cost validation, and end-to-end management of claims assigned to them.Key...

  • Assessing Support Team Leader

    2 months ago

    Sunshine, Australia Auto & General Full time

    About the role To enhance the customer journey by leading the team to provide service excellence. To implement and drive best practice, team performance and quality delivery for all assessing and customer touch-points Responsible for ensuring operational performance is optimal and comprehensively controlled at all times within A&G’s assessment centres. To...

  • Home Assessing

    5 months ago

    Sunshine Coast, Australia Youi Pty Ltd Full time

    **Home Assessing & Technical Development Manager** **About the role** We’re hiring a Home Assessing & Technical Development Manager to join our dynamic team at Youi. This position entails supervising the operational activities of assessing teams throughout QLD and NSW, including the desktop assessing team. Moreover, it involves taking charge of the...

  • Assessing Support Team Leader

    4 weeks ago

    Sunshine, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled and experienced leader to join our team as an Assessing Support Team Leader. As a key member of our leadership team, you will be responsible for leading a team of Assessing Support Officers to deliver exceptional customer service and drive business growth.Key ResponsibilitiesLead a team of Assessing Support...

  • Desktop Home Assessor

    5 months ago

    Sunshine, Australia Auto & General Insurance Full time

    Assessing damage/loss to insured home and/or contents and supervising and coordinating repair work to ensure restoration with mínimal inconvenience to the policy holder and at a fair and reasonable cost to the insurer.

  • Desktop Motor Assessor

    2 months ago

    Sunshine Coast, Australia Youi Full time

    Join our high performing team as a Desktop Motor Assessor where you'll have the chance to make a significant impact and advance your career. In this role, you will be assessing third party motor claims via desktop to determine fair and reasonable costs. On a normal day, you will: Inspect claims files and images to assess damage, determine loss extent, and...

  • Assessing Support Officer

    2 weeks ago

    Sunshine, Australia Auto & General Insurance Full time

    **About the Role** The Assessing Support Officer is responsible for administrative tasks and activities related to all components of the claim, are well-prepared for the assessment of a damaged vehicle. In this role, you will play a vital part in ensuring a smooth and efficient assessment process thereby reducing claims duration and positively contributing...

  • Team Leader Family Preservation

    5 months ago

    Sunshine, Australia Baptcare Full time

    Family Preservation Team Leader Full-time - 5 months Contract SCHADS Award 7 Sunshine, VIC **About the Organisation**: At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of...

Team Leader Desktop Home Assessing VIC

2 months ago

Sunshine, Australia Auto & General Full time

Job Summary

The Desktop Home Assessing Team Leader plays a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.

Working at the helm of a team, the Desktop Home Assessing Team Leader is responsible for organizing ongoing training and coaching to the team, and ensuring that the Desktop Home Assessors are consistent and effective in their approach to virtual assessments and validation of Scope of Works.

Key Responsibilities

  • Drive Business Results
    • Embed a culture of accountability and transparency within the team
    • Create an operational setting that connects people to the delivery of strategy and the management of day-to-day risks
  • Manage Complexity
    • Identify opportunities to continuously improve an operating rhythm that intertwines people, process, and systems to deliver high-fidelity customer, employee, and business experience
  • Execute with Excellence
    • Accelerate delivery and eliminate rework through disciplined execution, agility, and clear KPIs
  • Develop People
    • Develop, foster, and embed new and successful capabilities to create sustainable growth

Coaching and Continuous Improvement

  • Continuous coaching of team members in the areas of:
    • Scoping accuracy
    • Cost validation
    • Compliance
    • Project coordination and management
    • Usage of virtual assessing software
    • Virtual assessment techniques
  • Provide constructive feedback for continuous improvement and increased capability
  • Operate within and seek to continuously improve the Home Claims Operating Model through interpretation of operational reporting and supplied analytical information to support team daily, weekly, and monthly priorities

People Leadership

  • Lead, monitor, and inspire the team to execute a high standard of service and process adherence
  • Manage team members in accordance with company policies and employment laws, and ensure relevant HR procedures are applied (including safety, wellness, and health, workplace behavior, and performance improvement frameworks)
  • Demonstrate and advocate a commitment to the company values
  • Provide guidance and support to team members, with the goal of enhancing skills, overcoming challenges, and achieving career goals
  • Handle escalated claims, complaints, and other matters of complexity
  • Regularly evaluate performance, setting clear expectations, and working collaboratively with team members to identify and set achievable targets

Cost Control

  • Implement cost control strategies to deliver cost outcomes to plan
  • Refine existing cost control strategies in line with business objectives
  • Identify areas of improvement throughout the Home Claims Value Chain

Relationship Management

  • Build and maintain relationships with a variety of internal and external stakeholders
  • Provide constructive feedback to internal and external stakeholders

Performance and Progress Reporting

  • Provide on-the-ground insight to contribute to the development and implementation of strategic and operational activities that will continually improve Claims performance
  • Provide detailed input into ongoing process and system development
  • Provide input into staffing requirements and recruitment
  • Track, monitor, and report on Key Performance Indicators (KPIs), ensuring productivity and quality metrics are in line with internal expectations

Requirements

  • Experience managing a team of professionals and operating effectively as part of a team with accountability for business results
  • Proven ability to lead, performance manage, coach, and mentor a team
  • Strong change-agility
  • Previous estimating experience preferred
  • Exceptional time management and organizational skills
  • Strong verbal communication skills, effective with both customers and industry professionals when negotiating best business outcomes
  • Strong, accurate written communication skills, including but not limited to report writing
  • Minimum 2 years' experience in Home Assessing, or Building Industry
  • Demonstrated experience in building effective business relationships with multiple stakeholders
  • Insurance experience preferred, but not essential
  • Operational reporting literacy