Customer Service Representative

2 weeks ago


Hunter Region, Australia Legal Aid NSW Full time
Unlock a Career of Life-Changing Impact

TAFE NSW is committed to empowering individuals to drive transformative change in their communities. As a Customer Service Representative, you will play a pivotal role in delivering exceptional service and support to our students, enabling them to achieve their goals.

About the Role

The successful candidate will be responsible for providing transactional support and enquiry management, facilitating seamless customer journeys across multiple channels. You will work collaboratively with our Student Services Branch to offer a comprehensive service catalogue, promoting enrolment, retention, and completion of TAFE NSW courses.

Key Responsibilities

  • Deliver high-quality customer service through phone, email, and in-person interactions
  • Provide timely and effective resolution of student inquiries and issues
  • Collaborate with internal stakeholders to ensure seamless service delivery

Requirements and Qualifications

To succeed in this role, you will require:

  • Prior experience working in a high-volume service sector environment
  • Excellent communication and interpersonal skills
  • Proficiency in MS Office, email, and digital communications

What We Offer

In return for your expertise and passion, we offer:

  • A competitive salary package ($65,000 - $80,000 per annum)
  • Access to ongoing training and professional development opportunities
  • A dynamic and supportive work environment

About Us

TAFE NSW is a leading provider of vocational education and training, dedicated to empowering individuals to achieve their full potential. Our commitment to innovation, excellence, and social responsibility drives us to create life-changing impact in our communities.



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