Healthcare Product Analyst with a Focus on Customer Centricity

2 weeks ago


Sydney, New South Wales, Australia Civica Full time

We are a global leader in providing software solutions for public services. Our mission is to empower citizens and public sector organisations through technology.

With over 21 years of continuous growth and success, we have established ourselves as a champion of GovTech worldwide. We are passionate about making a real difference in people's lives and communities.

This role offers an exciting opportunity for an experienced Business Analyst to join our Health team in Australia and New Zealand. You will work closely with product owners, technical leads, customers, and developers to deliver high-quality products that meet the needs of our users.

As a self-driven and high-performing Business Analyst, you will possess excellent problem-solving skills and a good understanding of IT systems. Your ability to interact with customers on a daily basis and troubleshoot support issues will be essential in this customer-centric role.

Key Responsibilities:

You will provide key inputs to the team's planning, organisation, and delivery of high-quality software. We encourage you to bring your own ideas and solutions to resolve issues within the business.

  • Analyse new requirements and provide impact analysis addressing technical design and identifying individual tasks
  • Communicate technical details that impact the fulfilment of requirements
  • Troubleshoot and problem-solve support issues as directed by the project manager and technical architect
  • Configure Civica products to implement client requirements
  • Intermediate knowledge of scripting languages like JavaScript and SQL skills
  • Ability to work with customers to build an implementation plan
  • Liaise with the software development team to solve technical issues and improve the product

The estimated salary for this role is around AU$90,000 - AU$110,000 per annum, depending on experience and qualifications.



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