Healthcare Software Product Specialist

2 weeks ago


Sydney, New South Wales, Australia Civica Full time

We're Civica, a leading GovTech champion delivering critical services for citizens worldwide. Our 21 years of continuous growth and success have positioned us at a pivotal point to realise our aspiration.

As a passionate advocate for technology in public services, you'll be part of a team that helps improve outcomes for citizens and public sector organisations. We empower individuals to unlock their full potential, achieve career growth, and make a meaningful impact.

About The Opportunity

This role offers an experienced Business Analyst with huge growth opportunities within our Health team in ANZ. You'll collaborate with product owners, technical leads, customers, and developers to deliver high-quality products in the health space.

You'll be a self-driven and high-performing professional with exceptional problem-solving skills and a solid understanding of IT systems and their configuration. This customer-centric role requires interacting with customers on a daily basis.

You will troubleshoot and resolve support issues as they arise, guided by the CIVICA project manager and technical architect.

Key Responsibilities:

You'll provide essential inputs to the team's planning, organisation, and delivery of high-quality software every day. We encourage you to bring your innovative ideas and solutions to resolve business issues.

• Analyze new requirements and conduct impact assessments addressing technical design and identifying individual tasks.

• Communicate technical details impacting requirement fulfilment.

• Troubleshoot and resolve support issues as directed by the CIVICA project manager and Technical architect.

• Configure Civica products to implement client requirements.

• Demonstrate intermediate knowledge of scripting languages like JavaScript and SQL skills.

• Collaborate with customers to build implementation plans.

• Liaise with the software development team to solve technical issues and improve the product.



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