Customer Experience Data Analyst and Business Partner

7 days ago


Sydney, New South Wales, Australia Opal HealthCare Full time

We are seeking a detail-focused Customer Experience Data Analyst and Business Partner to join our team at Opal HealthCare.

About the Role:

The ideal candidate will support a wide range of projects and initiatives to drive business improvement across our Care Communities. This role is an exciting opportunity to contribute to our purpose of bringing joy to those we care for.

Responsibilities:

  • Support daily monitoring and review of customer feedback and complaints across all 130+ Care Communities.
  • Analyze customer feedback data to identify trends and insights, providing actionable recommendations to improve customer outcomes.
  • Collaborate with diverse teams across the business to implement feedback-driven initiatives.
  • Assist in preparing regular Feedback Reports for Opal HealthCare's Board of Directors & Executive Leadership Team.
  • Provide administrative support in preparing accreditation reports when the government regulator is on site.
  • Support training new and existing team members in Voice of Customer initiatives.

About You:

  • A recent graduate or early in career with a strong foundation in data analysis and business acumen.
  • Skilled in Excel for data management, analysis, and reporting.
  • Detail-focused and thorough, with a sharp eye for accuracy in all tasks.
  • Confident presenter, able to communicate insights clearly and accurately.

Benefits:

  • A competitive remuneration package ($65,000 - $75,000 per annum).
  • Working from home options available.
  • Ongoing learning & career development opportunities via the Opal HealthCare Academy.
  • A tangible opportunity to make a difference in the lives of others.

Location: Sydney NSW, Australia



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