Customer Insights Junior Analyst and Business Improvement Specialist
7 days ago
Opal HealthCare: Unlocking Opportunities for Career Growth
We are seeking a highly motivated Customer Insights Junior Analyst and Business Improvement Specialist to join our team at Opal HealthCare, one of Australia's largest aged care providers. This exciting role offers the opportunity to make a tangible difference in the lives of others while growing your career in a dynamic and supportive environment.
About the Role
In this key position, you will report to the Customer Insights Manager with a dotted line to the Chief Improvement Officer, supporting a wide range of projects and initiatives to drive business improvement across our 133 care communities.
Responsibilities
- Data Analysis and Insights: Support the daily monitoring and review of customer feedback and complaints, analyzing data to identify trends and areas for improvement.
- Presentations and Reporting: Prepare engaging presentations to diverse teams across the business, highlighting insights and recommendations for enhancing customer outcomes.
- Government Data Review: Review and analyze government-issued data and metrics, extracting valuable insights to share with the rest of the business.
- Feedback Reports: Assist in preparing regular Feedback Reports for Opal HealthCare's Board of Directors & Executive Leadership Team.
- Administrative Support: Provide administrative support in preparing accreditation reports, training new and existing team members, and coordinating general requests from the team.
- Coordination and Support: Offer support and coordination to the Customer Experience team on Customer Insights initiatives.
Requirements
To be successful in this role, you will possess:
Data Analysis Skills: Strong foundation in data analysis, with proficiency in Excel for data management, analysis, and reporting.-
Lead Insights Analyst
1 month ago
Sydney, New South Wales, Australia Talent Insights Full timeJob Title: Lead Insights AnalystA dynamic and innovative eCommerce environment is seeking a skilled Lead Insights Analyst to join their team. As a key member of the Talent Insights team, you will play a crucial role in shaping strategic initiatives across the organization.Key Responsibilities:Lead strategic analytics initiatives to drive decision-making and...
-
Senior Lead Business Analyst
3 weeks ago
Sydney, New South Wales, Australia Talent Insights Full timeJob Title: Senior Manager, Analytics and Strategic InsightsJob Description:As a Senior Manager, Analytics and Strategic Insights, you will be responsible for leading a team of Insights Analysts and Data Scientists in providing strategic insights to drive customer engagement and overall profitability for our client, Talent Insights.You will be responsible for...
-
Senior Business Analyst
1 month ago
Sydney, New South Wales, Australia Talent Insights Full timeSenior Insights AnalystRole Overview:The Senior Insights Analyst position is a key role in shaping strategic initiatives across the organization. This role will lead strategic analytics initiatives, analyze complex datasets, and develop actionable insights through compelling storytelling and effective visualizations.Key Responsibilities:Lead strategic...
-
Strategic Business Insights Professional
1 week ago
Sydney, New South Wales, Australia Talent Insights Full timeTalent Insights is seeking an experienced Senior/Lead Insights Analyst to join their team on a permanent basis, playing a crucial role in shaping strategic initiatives across the organization.Job Overview:The Lead Insights Analyst position has evolved from an embedded Campaign Analyst and reporting role, now focusing on strategic work. This role will support...
-
Junior Data Insights Specialist
6 days ago
Sydney, New South Wales, Australia Matrix Education Full timeMatrix Education is seeking a highly motivated Junior Data Insights Specialist to join its Sydney CBD office.The ideal candidate will have experience in data analysis and be able to define, track, and interpret key strategy and operations performance metrics.We are looking for a dynamic individual with strong analytical and communication skills who can...
-
Strategic Insights Expert
3 weeks ago
Sydney, New South Wales, Australia Talent Insights Full timeRole Overview: The Lead Insights Analyst position has evolved from an embedded Campaign Analyst and reporting role to a more strategic-focused role. This position supports various marketing and below-the-line campaigns while emphasizing problem-solving, presentation skills, and storytelling capabilities. As the epicentre of strategic analytics within the...
-
Data Analyst
2 weeks ago
Sydney, New South Wales, Australia Talent Insights Full timeBusiness Intelligence Analyst RoleTalented individuals can now apply for a 12-month day rate contract position as a Business Intelligence Analyst with Talent Insights. This exciting opportunity is available in various locations, including NSW, VIC, QLD, and ACT.The ideal candidate will be part of a large-scale digital transformation initiative, working...
-
Digital Transformation Data Analyst
1 week ago
Sydney, New South Wales, Australia Talent Insights Full timeBusiness Intelligence Analyst - 12 month Day Rate ContractAt Talent Insights, we're seeking a highly skilled Business Intelligence Analyst to join our team in this exciting opportunity. This is a 12-month day rate contract with the potential for extension based on performance and business needs.Job DescriptionThis role sits within the Data and Analytics...
-
Sydney, New South Wales, Australia Talent Insights Full timeJob DescriptionThis 12-month day rate contract offers a unique opportunity to work with Australia's largest federal government agency on a large-scale digital transformation initiative.About the RoleYou will play a key part in delivering projects that drive business performance improvements through high-quality data and reporting. Your expertise will help...
-
Business Intelligence Analyst
1 month ago
Sydney, New South Wales, Australia Talent Insights Full timeRole Overview: We are seeking a talented Business Intelligence Analyst to join our team at Talent Insights. The ideal candidate will possess expertise in SQL, SAS, and Tableau, as well as experience with cloud data warehouses such as Azure, GCP, or AWS. This role is critical in supporting data-driven decision-making within the government sector.Key...
-
Business Insight Analyst
3 weeks ago
Sydney, New South Wales, Australia Woolworths Full timeKey Objectives:We are seeking a skilled Business Insight Analyst to provide analysis and predictions for all products in store, contributing to the development, testing and execution of business strategies that will drive continuous improvement on Sales, Profit, Customer and Brand advocacy.Utilize data analysis and insight to accurately predict the...
-
Senior Manager, Analytics and Strategic Insights
1 month ago
Sydney, New South Wales, Australia Talent Insights Full timeJob Title: Senior Manager, Analytics and Strategic InsightsAbout the Role:The Senior Manager, Analytics and Strategic Insights will be responsible for leading a team of Insights Analysts and Data Scientists in delivering high-impact customer insights to the business. The role will involve managing and coaching a team, leading analytics projects, interpreting...
-
Junior Business Analyst
3 weeks ago
Sydney, New South Wales, Australia Pitcher Partners Australia Full timeAbout the RolePitcher Partners Australia is seeking a talented Junior Process Analyst to join our Risk and Business Improvement team in Sydney.As a Junior Process Analyst, you will play a key role in driving process improvement projects across the firm, working closely with the Senior Business Analyst and Director Risk and Work Practices.Key...
-
Process Improvement Analyst
3 weeks ago
Sydney, New South Wales, Australia Pitcher Partners Australia Full timeAbout Pitcher Partners Australia:Pitcher Partners Australia is a Professional Chartered Accounting firm committed to delivering exceptional services to our clients. Our team is dedicated to fostering relationships, driving growth, and supporting the development of our people.The Role:As a Junior Process Analyst, you will play a key role in our Risk and...
-
Lead Data Insight Analyst
2 weeks ago
Sydney, New South Wales, Australia Parity Consulting Full timeThe Role: Drive business growth by generating actionable insights and leading data-driven initiatives as a Senior Data Analyst.Key Responsibilities:Develop and execute data-driven strategies to inform business decisions.Collaborate with cross-functional teams to identify and prioritize business opportunities.Analyze complex data sets to derive insights and...
-
Sydney, New South Wales, Australia Opal HealthCare Full timeAt Opal HealthCare, we believe that a great customer experience is at the heart of everything we do. We're seeking a talented Customer Experience Junior Data Analyst and Business Partner to join our team.The successful candidate will be responsible for supporting daily monitoring and review of customer feedback and complaints across all 130+ Care...
-
Sydney, New South Wales, Australia Opal HealthCare Full timeTransforming Customer Experience in Aged CareWe are seeking a skilled CX Junior Analyst and Operations Coordinator to join our team at Opal HealthCare. This exciting role involves working closely with our Customer Insights Manager and Chief Improvement Officer to support the delivery of exceptional customer experiences across our 130+ Care Communities.About...
-
Business Process Analyst
1 week ago
Sydney, New South Wales, Australia Pitcher Partners Australia Full timeAbout Us:Pitcher Partners Australia is a professional chartered accounting firm located in the heart of Sydney. As a leading network of independent firms, we work together to enable growth and ambition for our clients and our people.Our team at Pitcher Partners values collaboration, mutual respect, and open communication. We foster an environment that...
-
Senior Customer Insights Analyst
3 weeks ago
Sydney, New South Wales, Australia Woolworths Group Full timeSenior Customer Insights AnalystAs a Senior Customer Insights Analyst at Woolworths Group, you will play a key role in delivering high-quality customer-centric reporting and strategic advice to drive business growth. The successful candidate will have a passion for driving customer experience and a strong analytical mindset, with advanced proficiency in SQL...
-
Senior Research Analyst
3 weeks ago
Sydney, New South Wales, Australia RFI Global Full timeRFI Global is seeking a highly skilled Senior Research Analyst to join our product team. As a Senior Research Analyst, you will play a key role in delivering business-focused insights to our clients. Your responsibilities will include advancing the depth and actionability of insights provided to clients, maintaining a deep understanding of client strategic...