Community Engagement Director

4 days ago


Melbourne, Victoria, Australia Aveo Full time
Aveo Kingston Green Opportunity

As a Community Engagement Director at Aveo, you will play a pivotal role in creating a culture of customer service within our community. You will be responsible for delivering the highest quality service to residents, ensuring their happiness, safety, and overall well-being.

About the Role

You will report directly to the Regional Operations Manager and provide management support to create a welcoming environment for residents and staff. Your key responsibilities will include coordinating resident and community engagement activities, implementing marketing and sales strategies, managing day-to-day operations, and developing improvements to internal processes.

What We Offer
  • Paid parental leave (up to 12 weeks)
  • 'All About Me' leave days (2 per calendar year)
  • Ability to purchase additional annual leave
  • Opportunities for further career development

Your Profile

We are seeking an experienced professional with a strong background in front-line customer-facing roles, preferably in the retirement industry or related fields such as hotel management or hospitality management. You should possess highly developed interpersonal skills, demonstrated experience in customer engagement and satisfaction, budget development, administration, property management, and negotiation skills. Intermediate to advanced Microsoft Suite skills are essential, along with high-level written and verbal communication abilities.

About Us

Aveo is a leading provider of retirement living services, with 30 years of experience and over 12,000 residents across 90+ diverse communities nationwide. Our dedicated team of 1,900+ members shares core values of Kindness, Care, and Respect. Together, we strive to deliver seamless experiences that empower our residents to live their best lives.

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