Customer Support Specialist Sydney
2 days ago
About NBN Co
NBN Co is Australia's network, a pioneering spirit driving us forward every day. We help lift the digital capability of Australia by connecting homes and businesses everywhere.
Role Overview
We are seeking an experienced Customer Field Technician to join our team in Sydney. As a Customer Field Technician, you will play a vital role working on customer service field tasks across all nbn technologies.
Job Description
The successful candidate will be responsible for:
- Cabling installation (copper and fibre) including jointing, jumpering, and splicing
- Customer premises installation of nbn Customer Premises Equipment (CPE)
- Fault diagnosis and repair of nbn cabling networks and nbn CPE
- Working between 7am to 7pm based on business needs and maintaining a flexible working environment
About You
We're looking for candidates with transferable skills from a communication cabling or electrical background who are keen to explore a new career in the telco sector. A strong focus on customer service skills, honesty, integrity, self-management, and motivation is essential.
Requirements
The ideal candidate will have:
- A current and clean Driver's License
- Strong and personable communication skills, both written and verbal
- Experience in a similar role or related industry
Benefits
NBN Co offers a range of benefits to support your career growth and well-being, including:
- An estimated annual salary of $80,000-$110,000 AUD, depending on experience and qualifications
- 18 weeks of paid parental leave
- A commitment to inclusivity, flexibility, and a supportive workplace
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