Customer Support Specialist Sydney

2 days ago


Sydney, New South Wales, Australia NBN Co Full time

About NBN Co

NBN Co is Australia's network, a pioneering spirit driving us forward every day. We help lift the digital capability of Australia by connecting homes and businesses everywhere.

Role Overview

We are seeking an experienced Customer Field Technician to join our team in Sydney. As a Customer Field Technician, you will play a vital role working on customer service field tasks across all nbn technologies.

Job Description

The successful candidate will be responsible for:

  • Cabling installation (copper and fibre) including jointing, jumpering, and splicing
  • Customer premises installation of nbn Customer Premises Equipment (CPE)
  • Fault diagnosis and repair of nbn cabling networks and nbn CPE
  • Working between 7am to 7pm based on business needs and maintaining a flexible working environment

About You

We're looking for candidates with transferable skills from a communication cabling or electrical background who are keen to explore a new career in the telco sector. A strong focus on customer service skills, honesty, integrity, self-management, and motivation is essential.

Requirements

The ideal candidate will have:

  • A current and clean Driver's License
  • Strong and personable communication skills, both written and verbal
  • Experience in a similar role or related industry

Benefits

NBN Co offers a range of benefits to support your career growth and well-being, including:

  • An estimated annual salary of $80,000-$110,000 AUD, depending on experience and qualifications
  • 18 weeks of paid parental leave
  • A commitment to inclusivity, flexibility, and a supportive workplace

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