Cloud Support Specialist

1 week ago


Sydney, New South Wales, Australia AC3 Australia Full time

Are you a tech enthusiast looking for a challenging role in cloud support?

About the Role

This position is part of our CloudOps Engineering Team, where you will work closely with customers to resolve technical issues across multiple cloud platforms.

Your primary responsibilities will include providing technical support via various channels, developing and maintaining specialist knowledge of supported products, identifying complex technical issues for escalation, and staying up-to-date with key technologies used by AC3 customers.

Requirements
  • 5+ years experience as a Systems Administrator managing Windows and Linux server operating systems.
  • 5+ years experience with AWS and VMware based cloud platforms.
  • Strong experience with CLI in AWS and Linux.
  • Experience supporting multiple customers across multiple platforms.
  • Experience using Service management tools, preferably ServiceNow.
About Us

AC3 Australia is an Australian-owned ICT MSP with offices in Sydney, Melbourne, and Auckland. We are leaders in secure multi-cloud solutions, serving over 50% of the NSW State Government and over 700 enterprise customers.

We believe in doing the right thing by our customers and each other, and delivering on our promises. Our culture is built on four core values: Own It, Better It, Brave It, and Enjoy It.

What We Offer
  • Genuine flexibility and work/life balance.
  • Company benefits including discounted lifestyle services.
  • Convenient Sydney CBD location - Brand new offices.
  • Work with proactive and open-minded leadership that genuinely care and collaborate to create effective outcomes.
  • Competitive salary package including base salary $115,000 - $125,000 + super + allowances + paid on-call + bonus.


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