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Customer Recovery Specialist

1 month ago

Sydney, New South Wales, Australia EML (Employers Mutual Limited) Full time
About the Role

We are seeking a skilled Customer Recovery Specialist to join our team in Western Sydney. In this role, you will play a crucial part in helping injured workers return to work and supporting their employers.

Job Description

As a Customer Recovery Specialist, you will focus on early, timely, and personal face-to-face claims management. Your primary objective will be to help workers recover from their injuries and return to work as soon as possible.

You will undertake approximately 8 visits per week to best support our customers. This position is a Maximum Term Contract until May 2024 and will include a car allowance, laptop, and mobile phone.

Your Responsibilities
  • Deliver personalised face-to-face assistance to workers and employers
  • Provide workers' compensation advice to stakeholders such as workers, employers, and providers
  • Conduct community visits inclusive of but not limited to work sites or medical clinics
  • Pro-actively achieve the optimum outcome of recovery and early sustainable return to work for workers
  • Consult with Providers, Employers, and Return to Work Specialists where required
About You
  • Strong Rehabilitation/Return to Work knowledge and experience is ideal
  • Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Exercise Science) is desirable
  • Allied Health background is desirable - understanding of medical terminology and injury recovery timeframes
  • Knowledge of the NSW workers' compensation legislation and regulations
  • Effective listener and conflict resolution skills. Ability to understand the needs of people recovering from a physical or psychological injury and knowledge of what is important to maximise recovery and return to work
  • Excellent attention to detail, organisational skills, written and verbal proficiency
  • Own vehicle with a 5-star ANCAP rating, insurance & current unrestricted NSW Drivers License
About EML

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.