Customer Service Coordinator | Scientific Distribution

2 days ago


Lane Cove, Australia JJ's Waste & Recycling Full time
About the Role

We are seeking a Customer Service Coordinator to join our National Customer Support Centre in Lane Cove, NSW. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients across Australia and New Zealand.

Job Description

This is an exciting opportunity for a motivated and organized individual to work in a fast-paced environment, providing a positive and professional customer experience by:

  • Assisting with service coordination and equipment entry
  • Managing orders and aftermarket technical support administration
  • Coodinating installations and scheduling contracts or breakdowns

You will be responsible for handling warranty processes, providing product and services information, addressing daily inquiries, and coordinating multiple field technicians with accuracy and efficiency.

The ideal candidate will have a passion for delivering exceptional support to customers, a positive attitude, and excellent troubleshooting and resolution skills.

Key Responsibilities
  • Meet daily team-based Key Performance Indicators (KPI's)
  • Provide accurate and timely responses to customer inquiries
  • Coodinate with field technicians to ensure seamless service delivery
About You
  • 1+ years' experience in a similar customer service role
  • Service coordination/scheduling experience
  • Confidence and knowledge of an inbound call centre team
  • Order management experience and understanding of inventory
  • Excellent written and verbal communication skills
Benefits

We offer a competitive remuneration package, including:

  • $65,000 - $75,000 per annum, depending on experience
  • Full-time, permanent role
  • Monday to Friday working hours
  • Career development and growth opportunities
  • Tight-knit and engaging team with a motivated & disciplined approach


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