Customer Service Manager

5 months ago

Lane Cove, Australia Laundy Hotels Full time

Opportunity to work in a dynamic and rewarding environment
- Supervise and support a high performing team
- Develop your career in the hospitality industry

**WHY LAUNDY HOTELS?**
Laundy Hotels are a fourth-generation hospitality group, priding itself on exceptional customer service and community engagement.

The Laundy’s learned hospitality the old-fashioned way. We encourage an innovative and creative mindset, that can be translated into both our people and those we service. Our dedication to seeing our team members grow and flourish in their careers is at the core of what we do - all whilst delivering an exceptional customer experience to our communities.

Our growing portfolio sees over 40 diverse venues, spanning across Sydney and regional New South Wales.

**THE OPPORTUNITY**
Reporting to the Head of Sales & Events, as the Customer Service Manager at Laundy Hotels you are responsible for, but not limited to:

- Oversee the day-to-day operations of the call centre team, ensuring high levels of customer satisfaction and service excellence.
- Implementation and execution of reservation promotions.
- Responsible for the recruitment, training, and development of Reservations team members.
- Work closely with Operations, Sales and Marketing teams to fully implement initiatives and actively provide input for unexpected booking trends.
- Act as the main contact of SevenRooms.
- Accurate, relevant and timely reporting and dissemination to relevant stakeholders.
- Ability to interpret reporting and an understanding of how their role proactively impacts the financial performance of the department.
- Manage the Reservations roster to ensure the department is manned 7 days a week.

**WHO ARE YOU**
As a driven, passionate and focused individual you will possess the following attributes and skills:

- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and team members at all levels.
- Analytical skills with a focus on attention to detail.
- Customer service background with experience leading a team.
- Be playful and vibrant in a fast-paced environment with strong interpersonal and leadership skills.
- You are an inspirational motivator and who is rewarded by results.
- High level of computer literacy - competency with SevenRooms and Ivvy highly regarded.
- Can-do attitude, with outstanding relationship building skills and a passion to deliver exceptional customer service in creating unforgettable experiences for our guests.
- Excellent personal presentation.
- Hospitality experience highly advantageous.

  • Customer Service Administrator

    6 months ago

    Lane Cove, Australia Leica Microsystems Full time

    **Customer Care Administrator** Responsible for the day-to-day handling of customer service inquiries, working with Account Managers, Service Admin Team to meet and exceed customers' expectations in providing efficient and effective service to all Leica customers, and contribute to the overall success of the Customer Service Team. Has responsibility for the...

  • Customer Service Coordinator

    2 weeks ago

    Lane Cove, Australia JJ's Waste & Recycling Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support and Service Coordinator to join our National Customer Support Centre in Lane Cove, NSW.As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide...

  • Customer Service Representative

    1 week ago

    Lane Cove, Australia Ampol Full time

    We're looking for a part-time Customer Service Representative to join our team at Ampol Foodary Lane Cove West. As a key member of our retail team, you'll be responsible for maintaining store presentation, managing inventory, and providing exceptional customer service.Key Responsibilities: Maintaining store presentation and visual merchandising Managing...

  • Customer Service Coordinator

    1 week ago

    Lane Cove, Australia JJ's Waste & Recycling Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support and Service Coordinator to join our National Customer Support Centre in Lane Cove, NSW.As a Customer Support and Service Coordinator, you will be responsible for providing exceptional customer service and support to our customers, ensuring that their needs are met and exceeded.You...

  • Customer Service Specialist

    4 weeks ago

    Lane Cove, Australia Cytiva Full time

    **Be part of something altogether life-changing!** Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be...

  • Customer Service Officer

    4 months ago

    Lane Cove, Australia Capital S.M.A.R.T. Full time

    No weekend work - Mon-Fri | EPA service available to staff - Staff discounts on parts & tools | Uniforms Provided | Monthly celebrations - 2022 Bodyshop Awards Finalist - Safety & Best Workplace | Progression available Capital SMART is still leading the way in small to medium accident repair technology! We’re proud of our strong partnerships and growth...

  • Customer Service Officer

    5 months ago

    Lane Cove, Australia Capital SMART Full time

    Work 8-4pm Monday-Friday No weekends! - Staff discounts on parts & tools | Uniforms Provided | Monthly celebrations - 2022 Bodyshop Awards Finalist - Safety & Best Workplace | Progression available Capital SMART is still leading the way in small to medium accident repair technology! We’re proud of our strong partnerships and growth that continues to be...

  • Customer Service

    5 months ago

    Lane Cove, Australia Globalsonics Research Pty Ltd Full time

    **COMPANY** Globalsonics Research Pty Ltd is recognised for innovative research designing technology in the area of Environment Protection. **ROLE** **Duties include but are not limited to**: - Attend to incoming phone calls - Generate new leads & book appointments - Update & maintain CRM database - Develop sustainable relationships with clientele...

  • Customer Service Ambassador

    7 days ago

    Lane Cove, Australia Norths Collective Full time

    About the Role:We are seeking a passionate Customer Service Attendant to join our team at The Alcott, part of Norths Collective. As a Customer Service Ambassador, you will be responsible for delivering exceptional and memorable service to our guests.Your Key Responsibilities:Provide efficient and friendly service to our members and guestsClear and reset...

  • Customer Service Specialist

    5 months ago

    Lane Cove, Australia ORS Full time

    Excellent Career Progression and Professional Development Opportunities! - Full time position working Monday - Friday 9am - 5pm! - Join our amazing Team in Lane Cove! **About the role**: We are seeking an enthusiastic and motivated Customer Service Specialist to join our Lane Cove team. Working with a national administration team to support business...

  • Customer Service

    1 day ago

    Lane Cove, Australia Globalsonics Research Pty Ltd Full time

    **ROLE** **Duties include but are not limited to**: - Attend to incoming phone calls - Meet customer service team targets and call handling quotas - Update & maintain CRM database - Coordinate with marketing to create promotional material using Adobe & Canva graphic programmes - Administrative duties **Essential Criteria**: - Show initiative, ability to...

  • Customer Service Ambassador

    1 week ago

    Lane Cove, Australia Norths Collective Full time

    About the Role:We are seeking a passionate and enthusiastic Customer Service Attendant to join our team at The Alcott, part of Norths Collective. As a key member of our team, you will be responsible for delivering exceptional and memorable service to our guests.Your Key Responsibilities:Provide efficient and friendly service to our members and guestsClear...

  • Customer Service Ambassador

    3 days ago

    Lane Cove, Australia Norths Collective Full time

    About the Role:We are seeking a passionate Customer Service Attendant to join our team at The Alcott, part of Norths Collective. As a key member of our team, you will be responsible for delivering exceptional and memorable service to our guests.Your Key Responsibilities:Provide efficient and friendly service to our members and guestsClear and reset tables as...

  • Customer Support and Service Coordinator

    4 weeks ago

    Lane Cove, Australia In Vitro Technologies Pty Ltd Full time

    About the RoleIn Vitro Technologies is a leading healthcare and scientific distribution organisation that specialises in the sales, marketing, and support of medical products throughout Australia and New Zealand.We are seeking a highly motivated and customer-focused Customer Support and Service Coordinator to join our National Customer Support Centre in Lane...

  • Customer Service Advisor

    6 months ago

    Lane Cove, Australia St.George Full time

    **Join a supportive team in our Lane Cove branch**: - **Permanent full time position**: - **Customer service role working with the local community **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances -...

  • Customer Service Advisor

    6 months ago

    Lane Cove, Australia St.George Full time

    **Join a supportive team in our Lane Cove branch**: - **Permanent Full Time position**: - **Customer service role working with the local community** **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances -...

  • Retail Customer Service Officer

    4 months ago

    Lane Cove, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Team Leader Pharma

    4 months ago

    Lane Cove, Australia PPD Search Full time

    Lead a small team of 3 customer service professionals - Work closely with internal & external stakeholders - 5 days a week in office in Lane Cove with parking on-site THE COMPANY YOU WOULD BE JOINING - Established in the 1990’s, this organisation is an Australian owned pharmaceutical manufacturer who supports the health of Australians by supplying over 60...

  • Field Service Manager

    4 months ago

    Lane Cove, Australia Vitalcare Pty Ltd Full time

    **About Vitalcare** Vitalcare has pioneered nurse call systems in hospitals and aged care facilities for over 30 years. The company designs, manufactures, installs and services the most innovative systems available through a network of company owned branches and distributors in Australia and New Zealand. Systems include traditional nurse call infrastructure...

  • Customer Support and Development Associate Manager

    3 weeks ago

    Lane Cove, Australia SC Johnson Professional Full time

    Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment...