Customer Service Administrator

7 months ago


Lane Cove, Australia Leica Microsystems Full time

**Customer Care Administrator**

Responsible for the day-to-day handling of customer service inquiries, working with Account Managers, Service Admin Team to meet and exceed customers' expectations in providing efficient and effective service to all Leica customers, and contribute to the overall success of the Customer Service Team. Has responsibility for the day-to-day, end-end orders processing of orders, starting from customer enquiries until invoice. This very interesting position is located in Sydney, Australia and reports to Financial Controller.

**YOUR RESPONSIBILITIES**
- Take ownership of sales orders from start to finish within assigned territories, ensuring efficient management and coordination.
- Review each and order/revenue before it gets booked into ERP system for completeness and compliance as per Rev Rec Policy and DOA;
- Collaborate with various teams, including Business Units, Service Freight forwarders, Customer Service Administrators, Engineers, and Product Specialists to ensure timely and professional product delivery and invoicing.
- Place orders with Business Units for the purchase of instruments, spare parts, and consumables.
- Create Proforma Invoices as needed and ensure accurate and timely invoicing in accordance with delivery, installation, and compliance standards.
- Handle the processing of Customs Declaration forms for returned goods and follow up with the Business Unit regarding credits.
- Assist with inventory planning activities.
- Update pricing information in SAP as authorized or instructed.
- Generate weekly backlog reports and provide updates to management.
- Maintain a daily Excel spreadsheet to track the progress of current orders.
- Raise e-tickets for any issues related to the processing of sale orders, invoices, and other related matters.
- Collaborate with the Financial Controller to identify and implement process improvements.

**OUR EXPECTATIONS**
- Previous experience in handling customer interactions and inquiries.
- Strong interpersonal skills, including problem-solving abilities, active listening, and strong communication.
- Proven organizational capabilities with the capacity to manage multiple tasks simultaneously.
- Meticulous attention to detail and a commitment to accuracy.
- Ability to thrive in a fast-paced and high-pressure environment, meeting tight deadlines.
- A high sense of urgency in addressing customer and order-related matters.
- Collaborative team player who can work effectively with others.
- Background in Supply Chain Management and proficiency in inventory management practices is a plus.
- Hands-on experience with SAP software.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.


  • Customer Service

    6 months ago


    Lane Cove, Australia Globalsonics Research Pty Ltd Full time

    **COMPANY** Globalsonics Research Pty Ltd is recognised for innovative research designing technology in the area of Environment Protection. **ROLE** **Duties include but are not limited to**: - Attend to incoming phone calls - Generate new leads & book appointments - Update & maintain CRM database - Develop sustainable relationships with clientele...

  • Customer Service

    4 weeks ago


    Lane Cove, Australia Globalsonics Research Pty Ltd Full time

    **ROLE** **Duties include but are not limited to**: - Attend to incoming phone calls - Meet customer service team targets and call handling quotas - Update & maintain CRM database - Coordinate with marketing to create promotional material using Adobe & Canva graphic programmes - Administrative duties **Essential Criteria**: - Show initiative, ability to...


  • Lane Cove, Australia ORS Full time

    Excellent Career Progression and Professional Development Opportunities! - Full time position working Monday - Friday 9am - 5pm! - Join our amazing Team in Lane Cove! **About the role**: We are seeking an enthusiastic and motivated Customer Service Specialist to join our Lane Cove team. Working with a national administration team to support business...


  • Lane Cove, Australia JJ's Waste & Recycling Full time

    About the RoleWe are seeking a highly skilled Customer Support and Service Coordinator to join our National Customer Support Centre in Lane Cove, NSW.This is an exciting opportunity to provide a positive and professional customer service experience by assisting with service coordination, equipment entry, order management, and aftermarket technical support...


  • Lane Cove, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Lane Cove, Australia JJ's Waste & Recycling Full time

    In Vitro Technologies, a leading Healthcare and Scientific distribution organisation, is seeking an experienced Customer Support and Service Coordinator to join our National Customer Support Centre in Lane Cove, NSW.About the RoleThis is a fantastic opportunity for a customer-focused professional to provide exceptional support to our customers. As a Customer...

  • Administration Officer

    6 months ago


    Lane Cove, Australia Uniting Full time

    **About us** At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice. Our services are in the areas of aged care and disability, community services, and chaplaincy and we get involved in social justice and advocacy issues that impact the people we serve. We commit...


  • Lane Cove, Australia JJ's Waste & Recycling Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support and Service Coordinator to join our National Customer Support Centre in Lane Cove, NSW.As a Customer Support and Service Coordinator, you will be responsible for providing exceptional customer service and support to our customers, ensuring that their needs are met and exceeded.You...

  • Administration Officer

    6 months ago


    Lane Cove, Australia ORS Full time

    Excellent Career Progression and Professional Development Opportunities! - Full time position working Monday - Friday 9am - 5pm! - Join our amazing Team in Lane Cove! **About the role**: We are seeking an enthusiastic and motivated Administration officer to join our Lane Cove team. Working with a national administration team to support business functions....


  • Lane Cove, Australia Laundy Hotels Full time

    Opportunity to work in a dynamic and rewarding environment - Supervise and support a high performing team - Develop your career in the hospitality industry **WHY LAUNDY HOTELS?** Laundy Hotels are a fourth-generation hospitality group, priding itself on exceptional customer service and community engagement. The Laundy’s learned hospitality the...


  • Lane Cove, Australia Cytiva Full time

    **Be part of something altogether life-changing!** Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be...


  • Lane Cove, Australia Pinnacle Rehab Full time

    Excellent training and ongoing support - Fun, collaborative and professional team environment - Close to cafes, transport, restaurants and shops! **About Pinnacle Rehab** Pinnacle Rehab is an award-winning health and workplace rehabilitation provider and a market leader for workplace rehabilitation for the past 20 years. We’re dedicated to helping...


  • Lane Cove, Australia Capital S.M.A.R.T. Full time

    No weekend work - Mon-Fri | EPA service available to staff - Staff discounts on parts & tools | Uniforms Provided | Monthly celebrations - 2022 Bodyshop Awards Finalist - Safety & Best Workplace | Progression available Capital SMART is still leading the way in small to medium accident repair technology! We’re proud of our strong partnerships and growth...


  • Lane Cove, Australia St.George Full time

    **Join a supportive team in our Lane Cove branch**: - **Permanent Full Time position**: - **Customer service role working with the local community** **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances -...


  • Lane Cove, Australia Capital SMART Full time

    Work 8-4pm Monday-Friday No weekends! - Staff discounts on parts & tools | Uniforms Provided | Monthly celebrations - 2022 Bodyshop Awards Finalist - Safety & Best Workplace | Progression available Capital SMART is still leading the way in small to medium accident repair technology! We’re proud of our strong partnerships and growth that continues to be...


  • Lane Cove, Australia Vitalcare Pty Limited Full time

    **Who We Are** **The Role** If you're enthusiastic about joining a welcoming and supportive work atmosphere that provides extensive training and opportunities for career advancement, we invite you to reach out to us. This position is both dynamic and challenging, filled with busy days and a diverse array of tasks to tackle throughout the day. You'll have...


  • Lane Cove, Australia Norths Collective Full time

    A career at Norths Collective means being part of a forward-thinking brand that's passionate about bringing people together through exceptional experiences. Our mission is to create a welcoming atmosphere where our members and guests feel valued and supported.About the RoleWe are currently seeking experienced Customer Service Attendants to join our team. As...


  • Lane Cove, Australia Norths Collective Full time

    About the Role:We are seeking a passionate Customer Service Attendant to join our team at The Alcott, part of Norths Collective. As a Customer Service Ambassador, you will be responsible for delivering exceptional and memorable service to our guests.Your Key Responsibilities:Provide efficient and friendly service to our members and guestsClear and reset...


  • Lane Cove, Australia Norths Collective Full time

    About the RoleAt Norths Collective, we're looking for passionate and enthusiastic individuals to join our team as Customer Service Representatives. As the face of our business, you will be responsible for delivering exceptional and memorable service to our guests. Your role will involve meeting and greeting our members, building rapport, and ensuring that...


  • Lane Cove, Australia Grill'd Full time

    At Grill'd, we're on a mission to deliver more than just nutritious burgers. We're about creating an exceptional experience for our customers and employees alike.About UsWe've grown from a small start-up to over 140 restaurants across the country, with a passion for serving great food in a welcoming environment.As a Restaurant Team Member at Grill'd Lane...