Customer Service Administrator

2 months ago

Lane Cove, Australia Leica Microsystems Full time

**Customer Care Administrator**

Responsible for the day-to-day handling of customer service inquiries, working with Account Managers, Service Admin Team to meet and exceed customers' expectations in providing efficient and effective service to all Leica customers, and contribute to the overall success of the Customer Service Team. Has responsibility for the day-to-day, end-end orders processing of orders, starting from customer enquiries until invoice. This very interesting position is located in Sydney, Australia and reports to Financial Controller.

**YOUR RESPONSIBILITIES**
- Take ownership of sales orders from start to finish within assigned territories, ensuring efficient management and coordination.
- Review each and order/revenue before it gets booked into ERP system for completeness and compliance as per Rev Rec Policy and DOA;
- Collaborate with various teams, including Business Units, Service Freight forwarders, Customer Service Administrators, Engineers, and Product Specialists to ensure timely and professional product delivery and invoicing.
- Place orders with Business Units for the purchase of instruments, spare parts, and consumables.
- Create Proforma Invoices as needed and ensure accurate and timely invoicing in accordance with delivery, installation, and compliance standards.
- Handle the processing of Customs Declaration forms for returned goods and follow up with the Business Unit regarding credits.
- Assist with inventory planning activities.
- Update pricing information in SAP as authorized or instructed.
- Generate weekly backlog reports and provide updates to management.
- Maintain a daily Excel spreadsheet to track the progress of current orders.
- Raise e-tickets for any issues related to the processing of sale orders, invoices, and other related matters.
- Collaborate with the Financial Controller to identify and implement process improvements.

**OUR EXPECTATIONS**
- Previous experience in handling customer interactions and inquiries.
- Strong interpersonal skills, including problem-solving abilities, active listening, and strong communication.
- Proven organizational capabilities with the capacity to manage multiple tasks simultaneously.
- Meticulous attention to detail and a commitment to accuracy.
- Ability to thrive in a fast-paced and high-pressure environment, meeting tight deadlines.
- A high sense of urgency in addressing customer and order-related matters.
- Collaborative team player who can work effectively with others.
- Background in Supply Chain Management and proficiency in inventory management practices is a plus.
- Hands-on experience with SAP software.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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