Customer Service Specialist

4 weeks ago

Lane Cove, Australia Cytiva Full time

**Be part of something altogether life-changing**

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity - so you can grow your career and expand your skills in the long term.

At Cytiva, our vision is, to advance future therapeutics from discovery to delivery. Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

This position is part of the Customer Service department located in Sydney, and will be an office-based role.

**What you will do**:

- Ensure high quality Customer Service process execution (Order Entry, technical order classification, and financial order classification, Order management, invoicing, manage credit and returns, coordinate shipments and customs clearance.)
- Interface with all internal and external customers (Marketing, Sales, Service, Supply chain, etc) to ensure on time and high quality order fulfilment.
- Answer all questions and ensure correspondence with internal and external customers on all topics related to Order Management.
- Work in compliance with the documented quality system and report any anomalies

**Who you are**:

- Minimum of 3 years experience in a customer service/order processing role.
- Previous experience in Logistics, with knowledge of importing and exporting of goods in ANZ.
- Experience using an Enterprise Resource Planning system (ERP) - Oracle preferred.
- Intermediate skills in use of Microsoft Excel.

**It would be a plus if you also possess previous experience in**:

- Interest in learning about technical aspects of our products (to support customer enquiries and order processing).
- Experience working with supply chain or logistics.
- Experience working in a Quality regulated organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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