Customer Support Specialist

1 month ago


Lane Cove, Australia JJ's Waste & Recycling Full time
About the Role

We are seeking a highly skilled Customer Support Specialist to join our National Customer Support Centre in Lane Cove, NSW.

As a key member of our team, you will be responsible for providing exceptional customer service experience by assisting with service coordination, equipment entry, order management, and aftermarket technical support administration.

You will handle warranty processes, coordinate installations, schedule contracts or breakdowns, provide product and services information, address daily inquiries, and coordinate multiple field technicians with accuracy and efficiency.

In this role, you will thrive in a fast-paced environment with a passion to deliver outstanding support to our customers. You must have a positive attitude, be friendly and empathetic, a quick learner with exceptional troubleshooting and resolution skills.

You will meet daily team-based Key Performance Indicators (KPI's) and work collaboratively with the team to achieve our goals.

About You
  • Experience in a similar customer service role
  • 1+ years of service coordination/scheduling experience
  • Confidence and knowledge of an inbound call centre team - handling customer queries, sales orders, customer returns and credits
  • Order management experience and understanding of inventory
  • Excellent written and verbal communication skills
  • Able to work in both a team environment and autonomously
  • Ability to take ownership to ensure outcomes are met
  • Exposure to Microsoft Dynamics D365 is preferred
  • Previous experience in the scientific or medical industry is preferred
About the Company

In Vitro Technologies is a leading Scientific and Medical distribution company specialising in the sale and support of scientific, clinical diagnostic, medical and related products.

Our foundation is built upon dedicated service, knowledge of the industry, and professionalism. With an experienced sales team and highly trained service engineers located in every state, In Vitro Technologies are considered the preferred partner for quality products and service.

We appreciate there is more to life than work and offer a variety of benefits including competitive remuneration, career development opportunities, and a tight-knit and engaging team.

The salary for this role is $65,000 - $75,000 per annum, depending on experience, plus superannuation and a range of other benefits.



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