Customer Service

5 months ago


Lane Cove, Australia Globalsonics Research Pty Ltd Full time

**COMPANY**

Globalsonics Research Pty Ltd is recognised for innovative research designing technology in the area of Environment Protection.

**ROLE**

**Duties include but are not limited to**:

- Attend to incoming phone calls
- Generate new leads & book appointments
- Update & maintain CRM database
- Develop sustainable relationships with clientele through interactive communication
- Meet customer service team targets and call handling quotas
- Handle customer feedback and discuss with supervisors, ensure response within appropriate time limits
- Keep records of client interactions and enter into clients file
- Update database to ensure accurate, valid and complete information
- Administrative duties

**Essential Criteria**:

- Qualifications in relevant field i.e. Business Studies, Electronics, Engineering, Science, medical, etc.
- Show initiative, ability to prioritize workload and be flexible
- Superior written and verbal communication skills essential
- Intermediate to advanced knowledge in Microsoft Office (Word, Excel, Outlook etc.)
- Attention to Detail
- Strong phone contact handling skills and active listening
- Any European language can be of advantage

"Can do" attitude is essential to succeed in this role

**PACKAGE**
- Opportunities for personal development and growth

Please EMAIL your resume and a short cover letter.

Work Remotely
- No

Indicative starting salary of $55,000 - $60,000.

**Job Types**: Full-time, Permanent

**Salary**: From $55,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission

Work Location: In person


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