Current jobs related to Gaming Service Executive, Relief Gaming Supervisor and Responsible Gambling Officer - Mount Pritchard, New South Wales - Mounties Group
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Gaming Service Executive
4 weeks ago
Mount Pritchard, New South Wales, Australia Mounties Group Full timeAbout the RoleWe are seeking an experienced and self-driven individual to join our Gaming department at Mounties Group as a Gaming Service Executive, Relief Gaming Supervisor, and Responsible Gambling Officer. This is a unique opportunity to work in a dynamic and growing organization, providing exceptional customer service and ensuring a positive experience...
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Responsible Conduct of Gambling Manager
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Mount Pritchard, New South Wales, Australia Mounties Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Responsible Conduct of Gambling Manager to join our team at Mounties Group. As a key member of our compliance team, you will play a critical role in ensuring our gaming operations are conducted in a responsible and compliant manner.Key Responsibilities:Develop and implement responsible gaming...
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Responsible Conduct of Gambling Manager
2 months ago
Mount Pritchard, New South Wales, Australia Mounties Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Responsible Conduct of Gambling (RCG) Manager to join our team at Mounties Group. As a key member of our organization, you will play a crucial role in our Safer Gambling Strategy, focusing on identifying and addressing gambling-related harm, managing guest interactions, and overseeing exclusion...
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Responsible Conduct of Gambling Manager
2 weeks ago
Mount Pritchard, New South Wales, Australia Mounties Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Responsible Conduct of Gambling Manager to join our team at Mounties Group. As a key member of our team, you will play a crucial role in our Safer Gambling Strategy, focusing on identifying and addressing gambling-related harm, managing guest interactions, and overseeing exclusion processes.Key...
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Responsible Conduct of Gambling Manager
4 weeks ago
Mount Pritchard, New South Wales, Australia Mounties Group Full timeAbout UsMt. Pritchard-based Mounties Group is a leading provider of services across various sectors, including health and fitness, retail, and hospitality. Our organization is committed to improving the lives of our 250,000 members and employs over 1,000 people.The RoleWe are seeking a highly skilled and dedicated Responsible Conduct of Gambling Manager to...
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Responsible Conduct of Gambling Manager
4 weeks ago
Mount Pritchard, New South Wales, Australia Mounties Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Responsible Conduct of Gambling Manager to join our team at Mounties Group. As a key member of our team, you will play a crucial role in our Safer Gambling Strategy, focusing on identifying and addressing gambling-related harm, managing guest interactions, and overseeing exclusion processes.Key...
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Responsible Conduct of Gambling Manager
4 weeks ago
Mount Pritchard, New South Wales, Australia Mounties Group Full timeAbout UsMt. Pritchard-based Mounties Group is a leading provider of services across various sectors, including health and fitness, retail, and hospitality. Our organization is committed to improving the lives of our 250,000 members and employs over 1,000 people.The RoleWe are seeking a highly skilled and dedicated Responsible Conduct of Gambling Manager to...
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Responsible Conduct of Gambling Manager
4 weeks ago
Mount Pritchard, New South Wales, Australia Mounties Group Full timeAbout UsMt. Pritchard-based Mounties Group is a leading provider of services across various sectors, including health and fitness, retail, and hospitality. Our organization is committed to improving the lives of our 250,000 members and employs over 1,000 people.The RoleWe are seeking a highly skilled and dedicated Responsible Conduct of Gambling Manager to...
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Responsible Conduct of Gambling Manager
2 weeks ago
Mount Pritchard, New South Wales, Australia Mounties Group Full timeAbout UsMounties Group is a Profit for Purpose organisation owned by its members, existing to improve the lives of our members. We have over 250,000 members across various industry sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health.The RoleWe are seeking a driven and dedicated Responsible Conduct of Gambling (RCG)...
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Responsible Conduct of Gambling Manager
4 weeks ago
Mount Pritchard, New South Wales, Australia Mounties Group Full timeAbout UsMt. Pritchard-based Mounties Group is a leading provider of services across various sectors, including health and fitness, retail, and hospitality. Our organization is committed to improving the lives of our 250,000+ members.The RoleWe are seeking a highly skilled and dedicated Responsible Conduct of Gambling (RCG) Manager to join our team. As a key...
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Responsible Conduct of Gambling Manager
4 weeks ago
Mount Pritchard, New South Wales, Australia Mounties Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Responsible Conduct of Gambling Manager to join our team at Mounties Group. As a key member of our team, you will play a crucial role in our Safer Gambling Strategy, focusing on identifying and addressing gambling-related harm, managing guest interactions, and overseeing exclusion processes.Key...
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Responsible Conduct of Gambling Lead
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Mount Pritchard, New South Wales, Australia Mounties Group Full timeAbout UsMt. Pritchard-based Mounties Group is a leading provider of services across various sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health. Our organization values Family, Honesty, Care, Innovation, Fun, and Loyalty, and we strive to improve the lives of our 250,000+ members.The RoleWe are seeking a highly...
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Responsible Conduct of Gambling Manager
2 weeks ago
Mount Pritchard, New South Wales, Australia Mounties Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Responsible Conduct of Gambling Manager to join our team at Mounties Group. As a key member of our Safer Gambling Strategy team, you will play a crucial role in identifying and addressing gambling-related harm, managing guest interactions, and overseeing exclusion processes.Key...
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Customer Service Representative
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Mount Pritchard, New South Wales, Australia Mounties Group Full timeAbout UsMounties Group is a mutuality with over 230,000 members, operating across various sectors including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health.We employ over 1,300 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business.The RoleWe are seeking a dedicated and energetic Beverage...
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Customer Service Representative
2 weeks ago
Mount Pritchard, New South Wales, Australia Mounties Group Full timeMounties Group is seeking a skilled and enthusiastic Beverage and Gaming Attendant to join our team at our Mount Pritchard venue. As a key member of our front-line team, you will provide exceptional customer service to our patrons across a range of areas, including bar and gaming.About YouPrevious experience in bar and gaming operations is highly...
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Beverage Attendant
4 weeks ago
Mount Pritchard, New South Wales, Australia Mounties Group Full timeAbout UsMounties Group is a Mutuality, owned by its members, with a strong commitment to improving their lives. We have over 230,000 members across various sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health.We employ over 1,300 people and are rapidly growing, particularly in the Health and Wellbeing segment. Our...
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Beverage Attendant
1 month ago
Mount Pritchard, New South Wales, Australia Mounties Group Full timeAbout UsMounties Group is a Mutuality, owned by its members, with a strong commitment to improving their lives. We have over 230,000 members across various sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health.We employ over 1,300 people and are rapidly growing, particularly in the Health and Wellbeing segment. Our...
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Beverage Attendant
4 weeks ago
Mount Pritchard, New South Wales, Australia Mounties Group Full timeAbout UsMounties Group is a Mutuality, owned by its members, with a strong commitment to improving their lives. We have over 230,000 members across various industry sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health.We employ over 1,300 people and are rapidly growing, particularly in the Health and Wellbeing...
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Beverage Attendant
4 weeks ago
Mount Pritchard, New South Wales, Australia Mounties Group Full timeAbout UsMt. Pritchard-based Mounties Group is a mutuality with over 230,000 members, operating across various sectors including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health.We value Family, Honesty, Care, Innovation, Fun, and Loyalty, and our organisation is owned by its members. Our mission is to improve the lives of our...
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Customer Service Representative
2 weeks ago
Mount Pritchard, New South Wales, Australia Mounties Group Full timeMounties Group is seeking a skilled Beverage and Gaming Attendant to join our team at our Mount Pritchard venue.The ideal candidate will possess excellent customer service skills, a passion for delivering exceptional experiences, and a willingness to work in a fast-paced environment.Key responsibilities include providing prompt and courteous service to...
Gaming Service Executive, Relief Gaming Supervisor and Responsible Gambling Officer
2 months ago
Mounties Group is a leading provider of gaming and entertainment services in the Australian market. Our organization is built on a strong foundation of family values, honesty, care, innovation, fun, and loyalty. We are a mutuality, owned by our members, and our purpose is to improve the lives of our members.
We have a diverse range of services across various industry sectors, including health and fitness, retail, medical, hospitality, homecare, and allied health. Our team of over 1,300 employees is dedicated to delivering exceptional customer experiences and driving business growth.
The RoleWe are seeking an experienced and self-driven individual to join our gaming department as a Gaming Service Executive, Relief Gaming Supervisor, and Responsible Gambling Officer. The successful candidate will work closely with our team to ensure that our customers receive a world-class gaming experience.
Key Responsibilities- Oversee the gaming operation in our VIP lounge, ensuring timely, effective, and efficient customer service delivery that exceeds our top-tier members' expectations.
- Anticipate and accommodate customers' needs, exceeding their expectations and providing a positive experience.
- Ensure our top-tier members receive an exceptional customer experience, developing a thorough knowledge and understanding of EGMs, MTGMs, and gaming systems.
- Assist operationally as required, including payouts, machine faults, and other gaming-related tasks.
- Demonstrate a thorough knowledge of system-related products and stay up-to-date with all gaming, marketing, and food and beverage promotions.
- Assist with administrative requirements, complete data entry, and maintain customer data and files with confidentiality.
- Lead the team to ensure overall customer service experience is fulfilled, ensuring the smooth day-to-day running of the gaming floor operation.
- Participate in performance management, maintaining and reporting relationships, and ensuring adherence to club policy, procedures, operations, and compliance with governing bodies.
- Effectively monitor and identify patrons displaying potential signs of problem gambling, proactively supporting and facilitating customer service.
- Provide support to team members and conduct relevant gambling assistance conversations with patrons, providing information on gambling counseling and self-exclusion.
- Record and report instances of potential gambling harm, leading a culture of proactive gambling harm minimization.
We are looking for a candidate with a strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA/RCG, HACCP, and Gaming Regulations. The ideal candidate will have a good practical knowledge of safe WH&S practices, exceptional grooming, and excellent time management and organizational skills.
The successful candidate will possess a current NSW Liquor and Gaming RSA/RCG and Advanced RCG competency card, as well as a current Provide First Aid certification. They will be comfortable working in an agile environment and have the ability to work independently and as part of a team.
Our Benefits- Paid above award rates and allowances.
- Opportunity to grow and develop your career.
- Onsite parking.
- Uniforms provided.
- Discounted gym membership.
- Discounted meals with our restaurants onsite.
