Customer Success Professional with Strategic Account Focus

3 weeks ago


Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

SS&C Blue Prism is a leading provider of digital transformation solutions. We are seeking an experienced Customer Success Manager to join our team and drive growth within our strategic accounts.

The ideal candidate will have a proven track record of building and maintaining strong relationships with customers, identifying opportunities for growth, and delivering exceptional customer experiences. This role will require the ability to analyze complex data, identify trends, and develop actionable insights to inform business decisions.

A key responsibility of this role will be to own retention and growth for a portfolio of assigned customers in the region. This will involve working closely with cross-functional teams, including sales, marketing, and product development, to ensure seamless execution and maximum ROI.

We are looking for a highly motivated and results-driven individual who is passionate about driving customer success. The successful candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.

Key Requirements:

  • 5+ years of relevant experience in a customer-facing role within a software or consulting organization
  • A background in customer success practice with extensive analytical and strategic experience
  • A proven ability to build and own value-based customer programs and manage customer relationships throughout a lifecycle
  • Flexibility to work in a rapidly changing, complex environment
  • Ability to analyze, interpret, and capture insights from large amounts of data
  • Excellent verbal and written communication skills
  • Collaborative, team-oriented mindset, demonstrate integrity and a commitment to values

Compensation Package:

We offer a competitive salary package, commensurate with experience, which includes an estimated annual salary of $120,000 - $150,000, depending on qualifications and location. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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