Customer Success Manager/Customer Success Director
6 days ago
SS&C Blue Prism is seeking a seasoned Customer Success Manager to drive customer outcomes and promote a customer-centric organization.
Job OverviewThis role involves elevating the customer experience within SS&C Blue Prism's strategic accounts, ensuring customers derive maximum business benefit from their Digital Workforce by mobilizing services and resources to remove potential roadblocks along the customer journey.
Key Responsibilities:- Own retention and growth for a portfolio of assigned customers in the region.
- Enable customers for success through professional services enablement across the portfolio.
- Becoming a trusted advisor by identifying Customers' desired outcomes and collaboratively creating Success Plans to achieve those outcomes.
- Delivering, measuring, and communicating ROI for our Customers, throughout the customer lifecycle.
- Being the trusted partner for Customers in finding use cases and matching product functionalities, and how to align use cases with relevant best practice.
- Ensuring Customers derive maximum business benefit from their Digital Workforce, thus contributing to their long-term loyalty and reference-ability.
- Owning Customer Success planning and execution and working closely with the Sales, Partners, Support team, Professional Services, Customer Experience and Product Management teams on development and execution of Account Strategy, driving Customer retention and expansion.
- Strategically identifying new expansion opportunities within the existing Customer base and collaborate with sales teams to ensure growth attainment.
Requirements:
We are looking for a candidate with 5+ years of relevant customer-facing experience within a top-rated software or consulting organization (overall experience around 8-10 years). Prior experience in RPA or SaaS or subscription enterprise software company would be an added advantage.
- A background in Customer Success practice with extensive analytical and strategic experience.
- A proven ability to build and own value-based customer programs and manage customer relationships throughout a lifecycle.
- Flexibility to work in a rapidly changing, complex environment.
- A passion for driving customer outcomes and promoting a customer centric organization.
- Ability to analyze, interpret and capture insights from large amounts of data.
- An ability to create structure in ambiguous situations and implement programs or professional services engagements to drive success.
- Excellent verbal and written communication skills.
- Candidate should be open for business travel as the job may demand.
The estimated salary for this role is around $120,000 - $180,000 per annum, depending on location and experience. We offer a competitive benefits package, including health insurance, retirement savings plan, and paid time off.
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