Platform Operations Engineer Role

3 weeks ago

South Brisbane, Queensland, Australia Epsilon Full time

Reliable Systems Engineer Role

We are seeking a skilled Platform Operations Engineer to join our team at Epsilon Retail Media. This role is responsible for ensuring the stability and reliability of our production systems, environments, and offerings.

Key Responsibilities

  • Support and maintain the reliability and stability of Epsilon Retail Media production systems, environments, and offerings.
  • Collaborate with the engineering team to ensure ongoing system stability and support the technical account managers from an environment's perspective.
  • Participate in on-call rotations to ensure 24/7 system availability and provide proactive solutions for incident and problem detection, response, and resolution.
  • Work with the wider engineering, product, delivery, and security teams to ensure that appropriate attention is given to production/system reliability for our customers.
  • Ensure SLAs and KPIs are met to the best of your ability, with particular focus on first-level response times, escalation paths, and resolution times.
  • Support technical account managers, client success managers, and other key stakeholders assigned to customer accounts to provide a superior customer service experience.

Requirements

  • 1+ years of platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment.
  • Proficiency in Google Cloud Platform (GCP) and its services, including Bigtable, Pub/Sub, and GKE.
  • Experience managing container orchestration tools such as PCF, Kubernetes, Mesos, Docker swarm, or equivalent.
  • Experience using system monitoring tools such as Dynatrace, New Relic, and DataDog.
  • Experience with automation/configuration management using Terraform or an equivalent.
  • Solid understanding of networking, security, and system architecture.
  • Proficient in scripting languages such as Java, Golang, Python, Bash, or similar.
  • Experience with monitoring and observability tools such as DataDog, Prometheus, and Grafana.
  • Knowledge of database management systems, including PostgreSQL.
  • Understanding of API and microservices architecture.
  • Experience with horizontal pod autoscaling (HPA).

Benefits

  • Free gym membership.
  • Additional 5 days of leave each year after 2 years.
  • Work Your World program enabling employees to work from anywhere in the world for up to 6 weeks per year.
  • Rewards and recognition - shop our rewards store front when you receive points.
  • Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
  • Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes.
  • A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Égalité, enABLE, and Embrace (reconciliation action plan) programs.
  • Parental leave policy with up to 18 weeks of paid primary carer leave and generous secondary carer benefits.
  • Access to counsellors, psychologists, and professionals through Sonder, an all-in-one digital wellbeing technology platform designed to support psychological, medical, and safety needs.

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