Customer Services Representative
2 weeks ago
As a Customer Services Officer with Belgravia Leisure, you will be responsible for delivering exceptional customer service and achieving sales targets in a fast-paced environment.
Key Accountabilities include:
- Achieving set sales targets on a daily basis
- Providing excellent customer service and information to prospective members
- Conducting tours of the centre and handling enquiries in line with company processes and systems
- Applying sound cash handling principles and using Point of Sale (POS) systems
About You
You will have experience in working in a team to achieve collective and individual targets, with strong communication and interpersonal skills.
You will be able to build rapport and positive relationships with people, and have a flair for positively influencing and negotiating win-win outcomes.
You will possess values such as integrity, excellence, courage, openness, respect, leadership, and accountability, and be able to demonstrate a passion for customer experience.
About the Perks
As a staff member of Belgravia Leisure, you will have access to all the leisure facilities in Moonee Valley, including Ascot Vale Leisure Centre and Queenspark Swimming Pool.
About the Company
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia.
Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
About the Qualifications
You will require current First Aid Certification, a Working with Children Check, and a National Police Check.
You will also require customer service and/or sales experience, as well as experience in achieving collective and individual targets.
You will be able to work independently and in a team environment, and possess strong interpersonal skills and the ability to communicate with a diverse range of guests.
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