Customer Service Ambassador

2 weeks ago

Keilor East, Victoria, Australia Expeditors Full time
Customer Service Representative

As a key member of our team at Expeditors, the Customer Service Representative plays a vital role in ensuring our customers receive exceptional service. This includes demonstrating a thorough understanding of their expectations and executing tasks with urgency, attitude, commitment, and professionalism.

This is an opportunity to be our customers' go-to person for all their freight forwarding needs, performing tasks as requested, and assisting in general customer service duties both internally and externally.

Key responsibilities include:

  • Communication: Proactively communicate with customers, committing to demonstrating great care for all our customers.
  • Relationship: Establish meaningful, personal, and professional relationships with our customers.
  • Information: Take ownership of understanding and complying with Expeditor's internal processes by providing timely, complete, and accurate information.

Required qualifications:

  • Previous related experience and/or training in international freight of 3 years or more.
  • Proficient in Microsoft Office.
  • Strong problem-solving, organisational, and interpersonal skills.
  • Solid oral and written communication skills.
  • General Mathematical knowledge, dealing with Exchange Rates, Foreign Currency, and General Ledger codes.

Additional benefits include:

  • Employee Health: We support your well-being with an attractive health insurance package.
  • Hybrid Work: We believe in the power of collaboration, but offer a flexible work-from-home policy.
  • Career and Personal Development: We invest in your growth, both for today's role and future opportunities.
  • Employee Stock Purchase Plan: Take advantage of owning a piece of your company through our ESP Plan.
  • Financial Security: Join us knowing your job and financial security are safeguarded from global economic impacts.
  • Employee Appreciation: We value and appreciate your contributions through employee engagement.
  • Enhancement Leaders: We continuously improve our roles and processes using technology solutions and strategic initiatives.

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