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Customer Service Representative

1 month ago

Keilor East, Victoria, Australia Expeditors Full time
Job Description

To excel in this role, you will need to demonstrate a deep understanding of our customers' needs and expectations, and execute tasks with a sense of urgency, professionalism, and commitment. As our customers' 'go-to' person, you will be responsible for providing exceptional service and support.

Key responsibilities include:

  • Communication: Proactively communicate with customers to ensure their needs are met.
  • Relationship: Establish meaningful relationships with customers to build trust and loyalty.
  • Information: Take ownership of understanding and complying with Expeditor's internal processes to provide timely, complete, and accurate information.

Qualifications:

  • Previous experience in international freight forwarding or a related field.
  • Proficient in Microsoft Office.
  • Strong problem-solving, organizational, and interpersonal skills.
  • Solid oral and written communication skills.
  • General mathematical knowledge, including exchange rates, foreign currency, and general ledger codes.

Additional Information:

  • Employee Health: We prioritize your well-being with an attractive health insurance package.
  • Hybrid Work: We offer a flexible work-from-home policy.
  • Career and Personal Development: We invest in your growth and skills development.
  • Employee Stock Purchase Plan: Take advantage of our ESP Plan to own a piece of your company.
  • Financial Security: Join Expeditors and enjoy job security and stability.
  • Employee Appreciation: We value and recognize your contributions through employee engagement.
  • Enhancement Leaders: We continuously improve our roles and processes to enhance efficiency and job satisfaction.