Customer Service Ambassador
1 week ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Expeditors. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their freight forwarding needs are met with professionalism and urgency.
Key Responsibilities:
- Communication: You will proactively communicate with customers, demonstrating a genuine care for their needs and expectations.
- Relationship Building: You will establish meaningful relationships with our customers, fostering trust and loyalty.
- Information Management: You will take ownership of understanding and complying with Expeditors' internal processes, providing timely and accurate information to customers.
Requirements:
- At least 3 years of experience in international freight or a related field.
- Proficiency in Microsoft Office.
- Strong problem-solving, organizational, and interpersonal skills.
- Solid oral and written communication skills.
- General mathematical knowledge, including exchange rates, foreign currency, and general ledger codes.
About Expeditors:
Expeditors is a leading global logistics company dedicated to providing exceptional service to our customers. We are committed to building long-term relationships with our customers and partners, and we strive to be the go-to partner for all their freight forwarding needs.
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