Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly motivated and experienced Customer Services Officer to join our team at Belgravia Leisure. As a key member of our team, you will be responsible for delivering exceptional customer service and sales experience to our guests.
Key Responsibilities
- Achieve set sales targets on a daily basis
- Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
- Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
- Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
- Apply sound cash handling principles and use of Point of Sale (POS) systems
About You
You will have experience in working in a team to achieve collective and individual targets. Possessing strong communication skills, you are able to build rapport and positive relationships with people. With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.
You are tech savvy and have some knowledge and understanding of sales. You also have strong interpersonal skills and the ability to communicate with a diverse range of guests. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.
About the Perks
As a staff member of Belgravia Leisure, you will also have access to all the leisure facilities in Moonee Valley, including Ascot Vale Leisure Centre and Queenspark Swimming Pool.
About the Company
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
About the Qualifications
- Current First Aid Certificate (Level 2) & CPR
- Current Working with Children Check (or equivalent)
- Current National Police Check
- Customer service and/ or sales experience
- Experience in achieving collective and individual targets
- Ability to work independently and in a team environment
- Passion for customer experience
- Strong interpersonal skills and the ability to communicate with a diverse range of guests
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