Customer Services Representative

5 days ago


Keilor East, Victoria, Australia Belgravia Leisure Full time
About the Role

We are seeking a highly motivated and experienced Customer Services Officer to join our team at Keilor East Leisure Centre in VIC.

As a key member of our sales team, you will be responsible for acquiring new memberships for Health and Fitness and Learn to Swim. You will meet new member and program enrolment sales targets and KPIs while delivering exceptional customer service to our guests.

You will have experience in achieving sales targets and delivering outstanding customer experiences, with a strong background in sales and customer service. You will also have excellent communication skills, ability to work independently and as part of a team, and passion for customer experience.

Key Responsibilities
  • Achieve set sales targets on a daily basis
  • Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
  • Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
  • Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
  • Apply sound cash handling principles and use of Point of Sale (POS) systems
Benefits
  • Free Gym and Swim membership
  • Access to all leisure facilities in Moonee Valley, including Ascot Vale Leisure Centre and Queenspark Swimming Pool
About Us

Belgravia Leisure is a leading provider of leisure services in Australia and New Zealand. We operate health clubs, wellness and spa facilities, golf courses, aquatic venues, and sporting facilities across 250 locations. Our mission is to deliver exceptional customer experiences and make a positive impact on our communities.

The successful applicant will receive a competitive salary of around $60,000 - $70,000 per annum, depending on experience, and will be eligible for benefits such as free gym and swim membership, and access to other leisure facilities.



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