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Housing Services Coordinator

2 months ago

Brisbane, Queensland, Australia Empire Group Full time

Empire Group Job Opportunity

Housing Officer Role

We are seeking a skilled and experienced Housing Officer to join our team at Empire Group. As a Housing Officer, you will play a critical role in providing a range of applicant, tenancy, and property management services and advice to customers with complex needs.

Key Responsibilities

  • Respond to customers face-to-face and via the telephone, undertaking customer interviews, making referrals to support service agencies, and assessing new social housing and private housing assistance applications from customers.
  • Maintain accurate customer and property records using the Microsoft Suite and internal IT systems with a high level of accuracy.
  • Manage tenancy arrangements, allocations, changes of tenancy, and vacancies, and liaise with other housing providers to ensure departmental compliance.
  • Conduct home visits to properties, investigate and facilitate any tenancy disputes and complaints, and manage property maintenance and conduct property inspections.
  • Manage and monitor rent and maintenance arrears, rent assessments, payment arrangements, refunds, and collections.

Requirements

  • Proven customer service experience (telephone and face-to-face).
  • Intermediate Microsoft Office skills and confidence to quickly learn additional IT systems.
  • Excellent communication and de-escalation skills.
  • High confidentiality, empathy, and resilience to deal with people in distress.
  • Able to work under pressure in a fast-paced environment.
  • High attention to detail and able to work independently.
  • A National Criminal History check will be required before placement.
  • Driver's License.

How to Apply

To be considered for this position, please apply below with your CV and cover letter in Microsoft Word format.